Carbone Chrysler Dodge Jeep RAM in Yorkville including address, phone, dealer reviews, directions, a map, inventory and more

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5017 Commercial Dr
Yorkville, NY 13495

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Carbone Chrysler Dodge Jeep RAM

Overall Rating:

4.3 (out of 5)

82% recommend this dealer

119 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Awful dealership!

Reviewed by Brian Stanistreet from Whitesboro, NYMarch 09, 2022

Horrible! Truck was side swiped while purchasing. They agreed to fix it but the dent guy cancelled 2 weeks in a row. I told Jordan the salesman I wasn’t happy but not with him. He was fine even though he never told me the dent guy cancelled twice. Then I seen in the contract you have 30 days to cancel. I asked about it cause who wants a damaged truck with 73000 miles foot $46,000 and after getting ripped off on that and the trade in jordan Jolsin(maybe)the salesman told me that this isn’t Walmart and his boss is in Mexico hiding from me at the moment. Great customer service wouldn’t you agree?! Wow!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Brian, thank you for sharing feedback about your experience. I regret to learn about the damage to the truck you purchased and the level of customer service you received while trying to get the damage repaired. At your convenience, please contact me so we can discuss your experience in further detail. Thank you. Bill Crafton 315-922-5262 Fixed Operations Manager

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

TERRIBLE BUYING EXPERIENCE

Reviewed by Melissa H from Fultonville, NYJanuary 23, 2022

This was a TERRIBLE buying experience from start to finish and continues to be. It was such a stressful buying situation initially, that I almost cancelled the deal. Here is a summary: After negotiating the deal over the phone, I paid my deposit and was in route to the dealership to pick the car up which I was told would be ready in an hour as it was being detailed. While in route to the dealership, I was informed that the car was not in fact ready, the sensors needed to be reset and once that is done it can take some time for all of the indicator lights to go off. I was told that by law the dealership could not release the vehicle if any indicator lights are on. It sounded like it was just a matter of them driving it around a bit and that it may be available later in the day or on the following Monday as they were closed on Sundays. I waited for about a week constantly calling to check on the car. In the end, the car was finally delivered but only after calling daily, speaking with the sales manager, finance manager and threatening to cancel the deal. After all of that, the car was delivered with the tire sensor on!!! The salesperson explained that they had just added air and that the sensor would go off after I drove it around a bit.... The tire sensor will not go off even though I have added air (which clearly air had not been added prior to delivery). At the time of delivery, the weight on each tire was extremely different, 27, 35, 41, 38 . It appears that the sensors were put in backwards as the indicator shows the back left tire needs air, when in fact the front left tire needs air and the tire will not hold air. So basically the car was delivered with a leaking TIRE and tire sensors that do not work. In addition, I have been waiting for a MONTH to receive copies of all of the paperwork that I signed when my car was delivered in December. As my salesperson did not provide me with any paperwork WHATSOEVER at the time of delivery. I have called and left messages for him with no response. I spoke to the finance manager who informed me that the salesperson had never even requested paperwork be sent to me. He promised to email copies along with the warranty to me that day. Still nothing received. I would NOT recommend this dealership to anyone. What should have been a very easy purchase was nothing but a HASSLE for a month and counting.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Melissa, Thank you for the review. We’d be happy to look at the vehicle again to see if we can diagnose the problem. When you can please contact our General Manager, Craig Bunch, at craigbunch@carbonecars.com to discuss.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Just ask for George!

Reviewed by Dave Sullivan from Utica, N.Y.November 22, 2021

I would recommend Carbone Jeep to anybody. My salesperson George F was awesome. He treated me with respect and took his time to explain how all the extras worked. This is my second vehicle this year and I always ask for George, he's the best. Very nice guy and made it a very pleasant experience. Thanks George!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Carbone Chrysler Dodge Jeep RAM

"This is a family business. People associate the way we do business with our family name. I want my children to be proud and interested in the business. And I want the way we do business with our customers to be the Carbone way - honest and fair."
Joe Carbone
Founder

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