West Herr Chrysler Dodge Jeep Ram Fiat of Rochester in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

4477 W Ridge Road
Rochester, NY 14626

Get Directions

Sales: 585-299-4157

Used Cars: 585-299-4155

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of West Herr Chrysler Dodge Jeep Ram Fiat of Rochester

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

169 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Not good customer service or care to my vehicle

Reviewed by Julie D from Rochester, NYJune 23, 2022

They had my car for over two weeks, they did not begin work on it for over a week even though they had the parts. They did not keep me informed of the service, I had to contact them. When I got the car back no one walked me through what they had done. I was just sent to the parking lot to get it. There was a small dent in my driver's door. White paint over spray on my black car and many many scratches on the car! The scratches do appear they will be able to be buffed out but it is something I shouldn't have to deal with.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Service experience

Reviewed by W. Bennett from Rochester, New York June 14, 2022

My service experience start and end with the service writer (Jerry Nash)who is the best. He is very knowledgeable, respectful and is a pleasure to work with. My experience is he treats every one as they are number one.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Service Department

Reviewed by Cindy from Rochester April 15, 2022

My recent experience with the service department was great especially Jerry Nash he is always on top of things and keeps me posted. Very pleased with the service I get from him.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About West Herr Chrysler Dodge Jeep Ram Fiat of Rochester

Here at West Herr CDJRF of Rochester (formally Doan Dodge) we make you a priority. From the moment that you walk through our doors until the moment that you leave our goal is to provide you with the very best car-buying experience in Rochester NY. Whether you are from Brockport Hilton Greece or our city of Rochester NY we are completely dedicated to you. West Herr CDJRF of Rochester strives to always deliver you with the largest inventory of new and pre-owned vehicles as well as professional service technicians that will get the job done right the first time.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top