Cortese Chrysler Jeep Dodge Ram Mitsubis

I brought my vehicle in for a NYS inspection at 2:55 PM for my 3:00 PM appointment. I was initially told it would take about an hour, but after waiting over an hour and fifteen minutes, my car had still not been inspected. When I asked for an update, the service advisor was dismissive and argued about what had been communicated, rather than providing a clear status or timeline. Although the inspection was eventually completed, the total time was an hour and thirty minutes. After the inspection was done, I was left waiting again while paperwork had not yet been prepared, and I ultimately had to walk out to retrieve my own vehicle. This should have been handled while I was waiting. Inspections typically take 20–30 minutes, and the lack of transparency, combined with the rude interaction and poor service process, was extremely frustrating. The situation was handled unprofessionally, and I will not be returning. Mike N. was my service provider.

Very professional, great customer service! As always a great experience! Very friendly and asked if I had any questions or concerns.

THE SALES ASSOCIATE ANNA MORETTI, SALES MANAGER SAMANTHA CORTESE. ADMINISTRATIVE MICHELLE, AND THE FINANCE FILL IN MGR CHRIS AND THE ENTIRE DEALERSHIP WAS FRIENDLY, PERSISTENT, COURTEOUS AND PROFESSIONAL IN EXTRA ASPECT OF THE TRANSACTION. THANKS AGAIN FOR A VERY GOOD DEAL.