Goldstein Chrysler Jeep Dodge RAM in Latham including address, phone, dealer reviews, directions, a map, inventory and more

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968 New Loudonville Rd
Latham, NY 12110

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 8:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 8:00pm
Sat 8:00am – 6:00pm

Reviews of Goldstein Chrysler Jeep Dodge RAM

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

333 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible sales manager

Reviewed by DonewithJeeps from Albany, NYJanuary 17, 2020

Goldstein advertises "we buy cars". I was told the appraisal would take 15 minutes. It took an hour. I found Kevin Scott, Sales Manager to be rude, condescending and dismissive. It was a waste of time.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Customer Service

Reviewed by Mrs. L from Delmar, NYAugust 04, 2019

I called this dealership to speak with the Sales Director Ed Serian about being contacted by one of his service reps who was asking me to pay for a service that I had won a coupon for resulting in a "no charge". The service rep either failed to attach my coupon to the repair order or failed to enter the correct code in the dealership system. Nevertheless, when I called to enquire as to what happened. The Leader of this establishment...the Director of the Service Department Ed Serian didn't appreciate my calling and "asking a question regarding how such an error could occur"....so much so, he began yelling, interrupting anything that I had to say, refuse to answer the question, kept telling me that I "knew what his rep was trying to say!". This was the worst experience I have ever had in my life with a LEADER. It was so bad, I had to tell him I was taping the conversation in an attempt to get him to stop yelling over the phone, and that didn't work. It wasn't until I stated that I was going to inform the owner of my experience that he managed to stop yelling. No one should ever be allowed to speak with ANYONE in the manner and fashion in which he engaged. I will never get work completed again from this establishment. If you EVER have an encounter with this person! Speak Up, let his boss know....let the owner know. If he engaged this way once, there is a good chance it's not the first time. His behavior impacts the reputation of the entire establishment...and frankly I don't know "Just How Important That Is To This Dealership". The Sales Department are FANTASTIC....but it takes consistency across the full spectrum...and to have such a Toxic Director on the management team can be disastrous...and why? because the behavior wasn't a mistake. It was purposeful and intentional. Never Again!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

customer

Reviewed by joe from new yorkMarch 06, 2019

update review, service manager has been in contact things moving and I am being updated. delivery of part was delayed by third party and not dealers issue.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Joe , We understand how frustrating it can be when a vehicle is not working and especially when it involves one of your children and when they are away from home. We hope you understand, even though you made multiple calls to us on Monday, we did not actually receive the vehicle until Monday evening. We made diagnosing the issue a high priority and brought it into our shop on Tuesday morning at 7:30 AM and were able to diagnose the issue as the vehicle needing a water pump. Unfortunately , we did not have the pump in stock and had to order one which would not arrive until Wednesday. Our staff has communicated this to you and we are sorry we were not able to meet your expectations. As per your discussions with Fred Clark our Service manager, that arrival was delayed and the part did not arrive until late Wednesday. Once the water pump arrived Wednesday evening it was set up for the technician. We made it a priority to repair the vehicle first thing in the morning and it is already completed as well as quality control tested. Per your conversation with Brendan earlier, everything is ready for your daughter and we have confirmed she has already picked up the vehicle. We really wish we could have made this a faster process, but were limited by the towing of the vehicle to us and parts availability.

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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