Romano Chrysler Jeep in Fayetteville including address, phone, dealer reviews, directions, a map, inventory and more

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215 W Genesee St
Fayetteville, NY 13066

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Hours Toggle

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Romano Chrysler Jeep

Overall Rating:

3.4 (out of 5)

62% recommend this dealer

13 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Experience at Romano Chrysler Jeep

Reviewed by Edward from Chittenango, NYJanuary 06, 2022

Buying a truck was easy at Romano Chrysler Jeep in Fayetteville. Jeremy made the whole process enjoyable which is huge when buying a vehicle. We know where we'll go for our next vehicle purchase!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Edward, we are so happy that Jeremy could make your time at Romano Chrysler Jeep so awesome!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

DO NOT BUY FROM THEM!

Reviewed by Rita from Baldwinsville, NY August 13, 2021

The worst car dealership I have ever bought from!! I purchased a Jeep Grand Cherokee Limited, brought it home and that night noticed lights on inside. The main brain (radio that controls everything!) could not update. It would not shut off so my battery went dead. Brought it back and they had it for a month replacing the main brain. They lost my keys while it was there and when I picked it up, filthy!! My brand new mats, that I had to purchase because the car didn't come with any, were loaded with salt and the outside was a mess!! 3 months later I go for an oil change and find that my back brakes are rotted! Rusted and digging in to the rotors. The dealer didn't notice this when I asked to put new tires on when I bought it???? BS!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We're disappointed to hear about this, Rita. We'd like you to know that we take customer feedback seriously and use it to improve. Please reach out to me directly so we can discuss these issues and help resolve them. Thank you, Kevin O'Brien - General Manager - 315-637-3101

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Anthony Alessandrello

Reviewed by Shelley LeBeau from Syracuse BY 13220March 25, 2021

Letter from Kevin O 'brien informing I qualified for a jeep trade in for 2020 or 2021. He was very informative and accommodating. Salesman Anthony assisted with Chris and Chelsea. Great people to work with.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thanks for sharing your experience, Shelly! We're so glad to hear you had a great experience with our team.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Romano Chrysler Jeep

Welcome to the online home of Romano Chrysler Jeep. Since 1974 Romano Chrysler Jeep has been selling and servicing vehicles in the entire Central New York region. We proudly offer the newest Chrysler and Jeep cars in the Syracuse NY area and also carry an impressive selection of used cars trucks and SUVs by the industry's top manufacturers. Our experienced Chrysler Certified sales staff can point you in the right direction based on your individual vehicle needs. We also offer competitive financing. We service all makes and models of any vehicle regardless of where you purchased. Free loaner vehicles are available for your convenience.

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