Transitowne Dodge Chrysler Jeep RAM of West Seneca in Elma including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

2989 Transit Rd
Elma, NY 14059

Get Directions
Visit Dealer Website

Sales: 716-608-3987

Used Cars: 716-712-5017

Hours Toggle

Sales Department

Sun 11:00am – 3:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 8:00pm
Sat 7:30am – 5:00pm

Reviews of Transitowne Dodge Chrysler Jeep RAM of West Seneca

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

582 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I called this dealership about an ad they had on their...

Reviewed by 1trzsaz8535October 30, 2021

I called this dealership about an ad they had on their website. I called and got a answering machine and left my phone number. l was called back.by a lady named Monica (+1 (716) 486-3161) I told her That I seen a ad For a dodge ram 1500 for $279 a month with $1500.00 Down. She informed me that they had three of them in stock one white one black and one silver one and she said they were getting in a couple more white ones in the next couple days. I told her I was interested and that as soon as my wife came home I would be down there to purchase one. I asked her if I should ask for her and she said see the managers at the front desk “there’s three of them” I got to the front desk and seen a manager and I told him about the deal I came for and he led me to sit down with the sales person and work out the deal. The salesman came back with the figures and I asked him why there’s figures I came in for a set price deal he told me there was no such deal. Where did you get that from and I told them from Transitowne Dodge webpage on that day and he informed me that there was no such ad and I told him I would show him and I proceeded to pull up the webpage and the ad was gone. He said see I told you and I said why I took a picture of it and I showed it to him and he told me it must’ve been an outdated add and I proceeded to tell him that I was called by a girl named Monica and he told me the girl named Monica does not work there she works in Chicago and the number on the ad wasn’t even their number and I called the number right in front of them and it called the dealership so he was lying.And then he told me that they had some kind a system that it would connect them to somebody in Chicago and I stated to him when she answered the phone she said it was Elma NY not Chicago. To make a long story short they put an ad out there and took it down and then they had some sales person falsely call me and then lied about her calling me. Fortunately for me I taped everything and all I get out of the whole deal is the manager said he’s going to reprimand the sales associate or whoever this Monica is from Chicago. This dealership does false advertising they use trickery and they lie to you and then they expect you to buy the car at the inflated prices.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

1trzsaz8535 - we apologize for any confusion. we have not had a Ram 1500 offer like that since before Covid. We honestly don't know where that came from or how you found it. We have run into old offers on people's cell phones before that were a result of an old page being cached on the cell phone browser due to the web browser not refreshing the web pages. Sometimes it pulls up the last page you were looking at even if it's outdated. So again we apologize. If if was anything close to something we could accept now we would, but it's too far away from where we are right now. Thanks for your comments.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

This dealership does false advertising they use trickery...

Reviewed by 1trzsaz8535October 30, 2021

This dealership does false advertising they use trickery and they lie to you and then they expect you to buy the car at the inflated prices.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

1trzsaz8535 - We responded to your more detailed review with the following: We apologize for any confusion. we have not had a Ram 1500 offer like that since before Covid. We honestly don't know where that came from or how you found it. We have run into old offers on people's cell phones before that were a result of an old page being cached on the cell phone browser due to the web browser not refreshing the web pages. Sometimes it pulls up the last page you were looking at even if it's outdated. So again we apologize. If if was anything close to something we could accept now we would, but it's too far away from where we are right now. Thanks for your comments.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My experience at Transitown Dodge Service Departme

Reviewed by Nancy from Lancaster NY September 16, 2021

Had a oil change appointment was right on time and did not have to wait very friendly and the service great I would recommend this place to my friends and family never had a problem

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Nancy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Transitowne Dodge Chrysler Jeep RAM of West Seneca

The Transitowne Automotive group is a strong believer that the words success customer and community are tied closely together. Proudly serving Western New York for over 47 years we've built our business on the foundation of honest courteous and long standing business practices that are customer and community focused. As a community conscious business we're long-time supporters of Big Brothers-Big Sisters Mercy Flight and more. As a customer focused business Trust is important in our business. Let us earn your business.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top