Bill Volz's Westchester

sale was easy and polite car on lot finance and insurance done smoothly salesmen knowledgeable

Sales employee John Downey was extremely attentive to my request in purchasing my 2025 Ram.

I brought my truck to Bill Volz’s Westchester for a diagnostic evaluation of a malfunctioning windshield wiper system, expecting professional service and accountability. What I experienced instead was an appalling display of negligence, condescension, and a complete disregard for basic customer care. The visit began routinely—I was quoted the standard diagnostic fee and waited. Upon paying and leaving, I hadn’t made it one minute down the road before a “Service Air Suspension” warning lit up on my dashboard—a warning that had never appeared prior to the appointment. Alarmed, I pulled over, performed basic diagnostics, and returned to the dealership to report the issue calmly and clearly. I emphasized that while mechanical issues do arise, the timing of this new warning was uncanny. Rather than engaging with my concerns thoughtfully, the service advisor immediately dismissed any connection between their work and the new problem, stating the technician “did not touch anything related to the suspension.” This kind of compartmentalized logic is absurd. Vehicles are interconnected systems—working near the fuse box could absolutely have a ripple effect. When I pressed for clarification or even a simple explanation of the fault code, I was met with abrasiveness, defensiveness, and zero accountability. Worse, I asked if a pre-scan had been performed prior to service—an industry-standard procedure to establish a clear “before” state. I was told it was not done. That omission is not only unprofessional—it’s a red flag. Without a pre-scan, there’s no baseline, no documentation, and no way to know what systems were or were not faulty before service. I also asked to speak with the service manager. While he was less hostile than the advisor, he immediately brought up an unrelated prior visit, accusing me of previously blaming the shop for a different issue. That, too, was a post-recall concern I brought to their attention, not a “blame.” His choice to dig up past interactions instead of focusing on the current problem felt like a personal attack meant to discredit my concerns. Ironically, the only person who treated me with any empathy was a technician who wasn’t even assigned to my vehicle. He helped re-seat the suspension fuse, which resolved the warning. That alone strongly suggests something was disturbed during the original inspection. My issue isn’t with mechanical failure—it’s with how I was treated: ignored, dismissed, and spoken to with hostility for merely pointing out that a new problem occurred immediately after service. This dealership lacks basic professionalism, accountability, and procedural rigor. Unless you come armed with your own diagnostics and a lawyer’s patience, avoid Bill Volz’s Westchester. Their service department has failed me for the last time.