Dodge, Jeep and Chrysler
New Car Dealership in Bronx, NY
Overall Rating
4.6/5
Read dealer reviews
Eastchester serves Manhattan, Manhattan, Eastchester, Queens, Riverdale, Yonkers and Westchester County Area. Our Chrysler, Jeep, Dodge and RAM dealership has a great selection of new Chrysler, RAM, Jeep and Dodge cars. If you're searching for a new car, browse our inventory for the new Chrysler 300, Pacifica, RAM 1500, or theDodge Charger, Challenger, Jeep Wrangler Unlimited, Cherokee and Compass. If you would like to test drive any of these models, come down to 4007 Boston Rd.
Need service for your new Dodge or Jeep?
Eastchester Chrysler Jeep Dodge RAM's Dodge-trained mechanics can help.
Eastchester Chrysler Jeep Dodge RAM Reviews
Overall Rating
4.6/5
777 out of 860 people recommended this dealer
Overall Facilities:
3.7/5
Not a good experience
Reviewed by Me
in ct
February 20, 2021
I spoke with an online rep who assured me the two vehicles I was interested in where available . I made a VIP appointment to view them ( whatever VIP is I don't know ) I checked on line before leaving to make sure they where still available . When I got there the sales people didn't seem to care I had a VIP appointment ( again whatever that is ) . Firstly they couldn't find the keys to the car I was interested in , so while they unlocked the safe the rep offered to go and take a visual of the vehicle . The vehicle I was interested in was not the one he showed me , the one I was interested in he didn't know about . After waiting around while they "searched" for the missing vehicle , as it may have been on another lot . So the excuse came out "it must have been sold " , either the on line rep has no clue as to what's for sale and I checked before leaving or they just could not be bothered looking for the car . What a waste of time . As an FYI for anyone going there the internet prices a very misleading to say the least , the car they did have there was advertised at $35,500 on line . The sticker price was $39,400 . Very unprofessional all around for a major dealership . Buyer beware.
Unprofessional
Reviewed by Lindo
in Bronx, NY
January 22, 2021
On January 21st at 7:30 AM, I was respectfully greeted by a gentleman who informed me that my service advisor would be Aviles, Rosemary (#167958). Upon my arrival, I was told that my car is under manufacturer warranty and would be covered in full by the company. After 2 hours, I was notified via a mobile device that my muffler had been welded and was causing the squeaky noise underneath my 2019 Dodge Durango RT. I was then told that this issue would not be covered by the car's warranty and would cost approximately $680 to repair. I expressed to Ms. Aviles that I purchased the vehicle in September and was unaware of this muffler malfunction and shouldn't be held responsible. I informed her that I would contact my dealership and figure out a reasonable solution. She continued to inform me that it has been past 90 days and according to the Lemon Law, I cannot expect any compensation from the dealership. In disappointment, I had momentarily agreed to pay the $680 to add a few clips and clamps to address the squeaky muffler noise. After my conversation with Ms. Aviles, I contacted Luxury Motor Club and informed them about the welded muffler. They told me that the price for a few clips and clamp was overexaggerated and that they would repair the muffler at no cost. I immediately notified Eastchester Chrystler Dealership that I am no longer interested in the repairs. I was transferred to Ms. Aviles's phone several times and attempted to leave three voice messages, but her voice mailbox was full. The third-party telephone operator also sent her an email titled URGENT, which she claimed she did not receive. The lack of communication between the third party and the service department is not the client's fault, but the dealership itself. Upon retrieving my vehicle, I expressed that I was not interested in receiving service because of the outrageous price. Ms. Aviles approached the situation with a dehumanizing attitude and demanded that I wait in the waiting room. Her comments were, "I'll let you know when we undo the work we had done to your car and you can take your car home with its squeaky notice and all." I was unable to have a professional conversation with Ms. Aviles due to her defeated demeanor and immature comments. I waited impatiently for 20 minutes, at which Ms. Aviles called me to pick up my receipt. She did not apologize nor did she explain any of the issues in detail. I have never felt the level of disrespect from a car dealership that was expressed by Ms. Aviles. I would never recommend this service to any of my friends or family due to this unpleasant experience.
Ms. Rosemary Aviles, there is power in kindness and honesty! As a customer service representative, it is imperative that you smile and treat the client with absolute respect. You have misguided the client and have deteriorated the name of Eastchester Chrysler Jeep Dodge Dealership.
Customer service
Reviewed by Oscar
in Bronx ny
January 15, 2019
Great customer service, the member took her time to explain all of the things i needed it. The only things all the service took. Longer than i expect
