Castilone Chrysler Dodge Jeep RAM in Batavia including address, phone, dealer reviews, directions, a map, inventory and more

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306 W Main St
Batavia, NY 14020

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 5:30pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:30pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Castilone Chrysler Dodge Jeep RAM

Overall Rating:

4.3 (out of 5)

82% recommend this dealer

90 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

DeeDee loves her Dodge Durango

Reviewed by "DeeDee" from Silver Springs, NYMarch 20, 2021

After driving a 2021 Durango R/T while out of town on a business trip, I started looking for one near home. I came across the website for Castilone and saw that they had a lovely Durango SXT. We worked on the deal for two weeks via email until I decided to commit to the purchase. I provided a deposit to hold the vehicle for me. I returned home on a Friday and purchased the new vehicle the following day. I worked with Corey Ryan. He was wonderfully patient and kind with me, he entertained all of my questions and helped educate me through the options of discounts and financing. I couldn't have asked for a better experience.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thanks for this awesome five-star review! It's great to hear that Corey and our team went above and beyond to make your 2021 Durango purchase so great! We'll pass along your compliments to our team and hope you love your new SUV! Thanks for choosing Castilone Chrysler Dodge Jeep!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible

Reviewed by Anonymous585 from Albion, nyMarch 16, 2021

Woman hastily booked an appointment for a software powertrain recall and stored codes. When I showed up for the scheduled time I was told it wasn't for another 90 minutes and that "it could take a few hours", they also had the wrong model of the vehicle in their system. I walked out, called another dealership and immediately received a confirmation email for the appointment.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.7 (out of 5)

STRESSED

Reviewed by Linda Deveso from LancasterAugust 02, 2020

Put a deposit on a used van John called 45 minutes before I was to pick it up to tell me there was problems with it so he can't sell it to me. There was still a 2 year new car warrenty on it and carfax had the buy back clause. So this was a BIG lie. They raised the price and it is still there. While in the showroom a man was waiting for the status of his new truck that has been in the shop for 2 mothes being fixed . 80,000 dollar truck to be fixed ?? They didn't even give him a loaner he is driving his old truck NOT GOOD CUSTOMER SUPPORT!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Castilone Chrysler Dodge Jeep RAM

At Castilone Chrysler Dodge Jeep Ram we are dedicated to offering the largest selection of Chrysler Dodge Jeep RAM vehicles as well as a wide selection of premium pre-owned vehicles at the lowest prices in the Greater Buffalo region. Your satisfaction is top priority and our dealership is committed to delivering exceptional customer service at every turn. Located in Batavia NY we proudly serve the surrounding areas Batavia Attica Rochester Buffalo and Albion.
We're ready to assist you with any and all of your vehicle needs. We can be reached at 585-343-1780.

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