Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe in Santa Fe including address, phone, dealer reviews, directions, a map, inventory and more

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7401 Cerrillos Rd
Santa Fe, NM 87507

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Sales: 505-340-3882

Used Cars: 505-227-8569

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

140 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The worst Dodge Dealership in New Mexico !!!!!!!!

Reviewed by Jason from Santa Fe NM November 17, 2021

They sale busted trucks on their lot. Most have severe body damage and the sales associates try to cover it up. Then when you go purchase they advise the vehicle needs to go to service for repair and then they sell the vehicle from under you.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Jason, I regret to see the feedback you have to share following your experience with our team. I would like to assure you it is never our intention to hide vehicle history from our customers. At your convenience, please reach out to me at the email below so that I can learn more about your experience and work towards regaining your confidence in our team. Rgonzales@lithia.com Richard Gonzales General Sales Manager

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

2019 Ram ecodiesel

Reviewed by Tom from Santa FeNovember 09, 2021

2-3 weeks wait for engine light diagnostic if truck left on premises or 2 months out if truck stays with owner. No lawner vehicles available. Terrible!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Tom, I’m sorry to learn of the wait time quoted to you for your vehicles service and would like to assure you our team is doing everything within our power to lessen these quotes for our customers. At your convenience please reach out to me directly as I would be happy to discuss this with you further, 505-473-1234 Francisco Rivas General Service Manager

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.3 (out of 5)

This is the worst dealership EVER

Reviewed by Unknown from Santa Fe, NMApril 23, 2021

OK, we moved to Santa Fe from Dallas, and were used to Sewell level service in Dallas. A check engine light came on in our Jeep Grand Cherokee. As typically no one answers the phone here during operating hours, we left three messages. NOT ONE RESPONSE. Really tried to get someone to call us back, simply did not happen. Then, I finally got ahold of someone in the Sales department, to transfer us to the right person. I explained the situation and scheduled a service call for the check engine light. I show up at the correct time, waited 30 minutes before I could speak to anyone. THEN, I am told I was scheduled for a oil change (not what I needed -- I go to the great local Toyota dealer for routine service). That drama took another 30 minutes to resolve, evidently there are different categories of people responsible for different services and one can't handle the other... to xxxx with thinking about taking care of the customer. Anyway, took two days for them to do a two hour job. We will NEVER, I say NEVER return to this dealer. They need to fire EVERYONE that works there and perhaps bring in some competent workers with a little customer service training.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

About Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

While we could try to think of an all-encompassing response we prefer to break it all down for you step by step. That way all of the bases are covered and you can feel at home from the moment you walk through the Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe showroom doors.

Aside from offering a great selection of critically acclaimed new Chrysler Dodge Jeep Ram and Fiat models we also keep an extensive inventory of used cars on hand. What's more our auto financing gurus are ready to turn you from a shopper to owner on your terms. That means finding a car loan or lease that you're comfortable with.

Ready to buy? Get a price quote before visiting the dealership.

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