Franklin Sussex Auto Mall in Sussex including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

315 Route 23
Sussex, NJ 07461

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Franklin Sussex Auto Mall

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

290 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

INCOMPETENT SERVICE DEPARTMENT / RIP OFF

Reviewed by BA from WesttownAugust 27, 2021

I dropped off my 2019 Charger for a fan issue, oil change and tire rotation. I left the vehicle for 2 weeks. The service department called me and informed me that the fan would need to be replaced and they were unable to remove the lug nuts from my car to perform a tire rotation because they were swollen. A mechanic would have to pound on a socket to remove the lug nuts and the lug nuts would have to be replaced for $275. (All 20 lug nuts were swollen ??? ) I informed the service writer that I wanted the fan repaired, the oil changed and I would remove the lug nuts myself. I returned 2 weeks later to find that the only thing done was the oil change. They informed me that I had never authorized the work. LIE #1. I had talked directly to their service writer (Stephanie) and told her what I expected done. (How else would I have known what was needed to be done ?) I had also left a message. The claim : I had never left a message. LIE #2 ... That's what cell phone logs are good for. When I informed them that I knew exactly what day and time I called, the answer I got was "It's not our fault the phone system screwed up". LIE #3. I had ordered new lug nuts as a precaution and had them sent to my house. I spent 1/2 an hour removing all 20 UNSWOLLEN lug nuts and replacing them. Not one of the lug nuts was swollen. In fact they were easily removed from the vehicle with a standard 7/8" socket and breaker bar. In other words ... I was being scammed by the service department to have unnecessary work performed. Suggestion ... avoid this incompetent bunch of liars at all cost. If any dealership will lie cheat and steal it's Franklin Sussex.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

1.8 (out of 5)

Non disclosure of damages

Reviewed by Hugo Scevola from Hamburg njApril 23, 2021

Scratches and dents prior Accident not disclose until signing. I asked for help to find reputable place to fix Dent scratches And window tinting didn’t care to help they say You bought-a used car now you deal with it

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Friendly and Knowledgeable staff

Reviewed by Carlos from SpartaMarch 27, 2019

Everyone at Franklin sussex auto that I came in contact with was very professional approachable and friendly would do business with them anytime

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Franklin Sussex Auto Mall

I'm sure you'll find that Franklin Sussex Auto Mall is the only choice you need for your next new or used Chrysler Dodge Jeep vehicle in New Jersey New York or Pennsylvania! We have been elected the North East Dealer of the Year for the 6th straight year for very good reasons.

Please stop in and preview our Chrysler Dodge and Jeep products soon. Our sales team would be happy to show you what the Five Star Difference is all about!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top