Turnersville Chrysler Jeep Dodge Ram

I had purchased a car from Turnersville a few years ago and it was a pleasant experience ; so I returned it was a complete bait and switch I am very very disturbed by the actions of this dealer including many multiple text messages from a person named Trayvon saying he had a deal for me 299 a month zero down on the exact car I wanted...total lie !!! no such thing happened I even had it in print and text messages and showed the appropriate parties the actual text messages two plus ridiculously long hours I finally said I'm walking out too much protest from the finance person and my husband said wait wait what's the best you can do here I'll pay it this is a pain in the butt and you people are untruthful and unreliable. My salesman was very very nice tried to explain it's a marketing ploy from your finance from your internal departments and they don't really know what they're talking about. My salesperson was lovely and kept me calm I was furious and based on this I likely will not return to you at the end of this lease for another vehicle . Pure unadulterated bait and switch lies... My husband ended up paying a substantial down payment and a significantly higher monthly rate than we were promised in writing via text. 299 a month no down payment!!!! Needless to say I am not a happy camper the car is nice salesman was nice but everything else was a nightmare. P.S. this is my 7th Jeep purchase/lease, first ever nightmare with car leasing. Also on the day of purchase Chrysler Capital automatically withdrew a monthly payment on the old lease , It will not refund that money even though I no longer had that lease actively. I asked your dealership to intercede on my behalf for a refund of that months money,but again to no avail. Disgusted at your practices. Print this on yelp !

Went for an oil change and tire rotarion. I left the vehicle there. Received a call my truck was done, and they had to replace my oil pan drain plug, as it stripped. Thought it was weird it stripped, as this is the 5th or 6th oil change ever, all done at this dealer. I paid for an inexpected part, and left.. when i left dealership, I heard one of my wheels making noise. Please note, the dealership is on a highway. I pull over, 5 of the 6 lug nuts were hand loose on driver front wheel. Only the lock lug was tightened. I slowly drove back to dealership. I showed the advisors and the tech how 5 lugs were not tightened down. I was very upset as i felt my life and my 2 year old daughters life were put at risk. Advisor said he was sorry and just kept expressing it would be repaired Tech who did the oil change asked me "what the problem was" when I asked him if he knows what he is doing. Will never be back. I will never buy a chrysler vehicle again. I will never use this dealer. The entire staff seemed like this was acceptable, except the older advisor. They made me feel like I was being ridiculous for thinking this is unacceptable.

Please do your research before going to this place! I'll attempt to provide facts, not just opinions. So please bear with me. Got an oil change 1 week ago. They informed us the battery needed replaced and the right rear shock needed replaced (seal blown). We agreed to get the shock replaced for $850 (willing to pay $ for convenience this time) and said we would take care of the battery. 5 days later the shock/strut came in. We dropped the van off and I asked if they were replacing 1 shock or both. Answer was "just one" to which I said "Really? You ALWAYS replace shocks/struts in pairs since they are both worn (my opinion, but ask an honest mechanic). Upon hearing the answer, I walked out leaving my wife to give the key, etc. (sorry dear...). Tech offered to her to do both shocks for $1800 instead, she said no, gave the key, got the tag and left. Picking up the van price was $1475. They replace my brand new battery and 1 shock. I asked to speak with the tech who came out and said he had reviewed in detail everything on the shop order (which he hadn't) and then proceeded to line me out about walking out. When I tried to speak he rudely cut me off telling me "I'm talking!". Did they offer to give me my new battery at least? No. Did they offer to take their battery out and put my new one back in after I said I didn't need their battery? No. Did they do anything? YES. THEY ARGUED WITH ME. Lets look at the finances. Shock - $614.90, Battery - $423.50, Labor $344.93. Total $1474.98 (tx incl) If I had done this myself here would have been the costs: Monroe OEM Spec shock - $28.98, battery - $179.99 (Walmart 4 year warranty), set of chromium S wrenches - $40. Total - $265.47. Assume my labor at $145/hr at 4 hours = $580. Total = $901.48 (tx incl.). So even if I paid top dollar for labor they are still $573.50 over. If I did the work myself my total would be just $265.47 versus their $1474.98 - over $1200 extra! And what did I get for my $? An argument with the Turnersville Chrysler Jeep Dodge Ram staff and to get told to "be quiet - I'm talking!" Their warranty? At best 24 months. My parts? 4 years battery, 5 years shock. PS: You can't make this stuff up. Just figured out why my spare key doesn't work. . . on top of other review, they gave me someone else's key! (This is the 2nd time!)