Chrysler Dodge Jeep Ram of Princeton

At first, it was pleasant. Then downhill from there unfortunately. First interactions were w/ Mark and Nichole over the phone and email, and they were very pleasant and responsive. Nick was great too! Knowledgeable, patient, informative, flexible. Unfortunately, my interactions with salesman, Andrew Yasunas, weren't as pleasant. Overall, I felt pressured by Andrew during the car buying experience, he frequently danced around my questions instead of answering directly and in full, his emails/texts felt rude and impersonable, and he was illogical/dishonest with me at times. Issues: 1. On Monday May 15th, Andrew texted me that there was a 6:00pm appt for someone to see the vehicle. I found it odd since I had placed a hold that expired that day. At 6:30pm, Andrew texted me saying that customers had arrived to look at the vehicle. Several days later during negotiations, Andrew stated via text that they had kept the vehicle on hold for me for the week. If that was the case, then why was the vehicle shown the previous Monday at 6pm? Although the verbal agreement was to hold the car until Monday, why was Andrew using a weeklong hold as leverage to sell me the car? 2. In the same negotiation text, I asked Andrew if an additional $500 could be taken off the Base Selling Price of $39,991, which would total approx $44,100 after taxes/fees. Andrew's reply was that I was asking for a total of $42,500. That was not what I was proposing to Andrew. Andrew continued in the text saying, "We are sturdy at our $43,000 since we have discounted the car for you and have held the car for a week for you. Can we agree to our original agreement at $43,000...?" This greatly perplexed me, as Nick had declined my offer of $43,000 one week earlier. I asked Andrew for an updated invoice. He said his managers were too busy but would send an updated invoice 2 days later. I told him that $43,000 after taxes/fees would be good with me. 3. Two days later, Andrew said he was working on getting the invoice and asked when I could take delivery of the car. I had told him days before that I would decide after receiving the updated invoice. I replied to Andrew at 4:07pm thanking him for working on the invoice. I also voiced my concern that I was feeling rushed and that I wanted to set a date/time to come back to the store AFTER we have made our final agreements. I expressed to Andrew that I did not feel welcomed and asked him if he could be more personable and empathetic. At 5:19pm, Andrew replied back that the car was sold...that was May 22nd. Today June 2nd, the vehicle still appears for sale on the store's website. So, that was a blatant lie and likely Andrew could not accept objective criticism and request. I sent staff an email voicing these concerns and have been ignored ever since. If you do business with CDJR of Princeton, avoid Andrew at all costs.

I want to thank Camille, Jeremiah and Max for a great experience in my purchase of a new Jeep Grand Cherokee. The whole process was smooth and easy. I would highly recommend this dealership because they make you feel like family..

Thank You Camille for your exceptional support and service. It’s a very nice experience to buy our new Pacifica Hybrid here.