Chrysler Dodge Jeep RAM of Paramus

Took my vehicle in for overheating problems. It was just a thermostat and fill radiator with antifreeze. Try to sell me a radiator water pump thermostat car still under warranty. Avoid this place if you wanna keep your sanity. The only way I would take my car in this place juck yard so they can wash my underwear.

Fool me once, shame on you. Fool me twice, shame on me. I should’ve known better, but decided to give them another try. Terrible experience once again and my car is even worse than when I dropped it off. My car is overheating now and I’ll be looking for another dealership/shop to visit. Worst part of my experience are the lies they tell. Dropped off on 10/29 and was assigned Alberto Gomez as my service advisor. They diagnosed the same day and said they have to submit the repairs to Mopar for warranty authorization, and the authorization takes a few days to approve once submitted. On 10/31 I call for an update and they said it’s still pending. 11/3 around 10am, I call to see if there are any updates, and they tell me that Mopar still hasn't responded to their request. I call Mopar on 11/3 around 5pm to see what the hold up was and Mopar tells me they just received the request from the dealership around 11am on 11/3, and it would take a few days for the authorization to be approved, but they were estimating 11/6 for the approval... So from 10/29-11/3, nothing was ever submitted to Mopar... five days for the car just to sit because the advisor never bothered to submit a work authorization. Mind blowing! I call again for a follow up on 11/6 and was told that and was told the vehicle would be finished by 11/8. I called on 11/8 to check the status and it still wasn’t ready and said that it would be ready first thing on Monday morning 11/10. I called first thing on Monday morning and the advisor doesn’t answer. Finally after about 4 or 5 times calling over several hours, I receive a call from the advisor, saying the technician is wrapping up the repairs shortly and it will be ready for pickup. Pick up the vehicle Monday afternoon and check my dash camera footage and it showed that my car was indeed done on Saturday 11/8, not Monday. Since they never offer you a loaner car, I had extend my rental two extra days for no reason, just for my car to sit in their lot, completely untouched. Not to mention that the services cost me more than what was originally agreed upon. I questioned the charges and the advisor said everything was correct, and I actually received a discount... At that point, I was just so frustrated that I didn't even bother to go back and forth on it. This service department is the absolute worst!

I am Presently trying to buy a used car from them and o believe it’s a scam. They don’t call back they lowball my trade in by 3000.00 less than any other dealership. After reading these reviews they can take the car and stick it far up their you know what. I had a Chrysler before and hated this service dept so much I went up to the Englewood cliffs service dept where I was treated so wonderfully. I would never go back to Paramus again. I only went here because they had the exact car I wanted but I think it was just to bring people in. They had no intention of selling it. I had my preapproval. I was putting 10,000 cash down plus my trade in and the manager wouldn’t even come out to talk to us. He lowballed my trade in. This is the most crooked dealership around. I wish I knew who owned it. I can’t give it enough bad reviews. How do they stay in business. They are crooks. Stay far far away. I would be scared to deal with them now if they gave me the car for free. Aren’t they scared of all the bad reviews they should be.