Chrysler Dodge Jeep RAM of Paramus

I purchased a brand-new 2019 Jeep Compass, and the nightmare began within the first week. The vehicle was immediately back in the shop due to a radio failure, which also caused the heat and air conditioning to stop working. The radio has since been replaced four times, and each replacement took over a month to arrive—one instance took nearly three months, leaving me without a properly functioning vehicle for an extended period. In addition to the radio issues, the radiator and related engine components have been replaced multiple times, along with numerous other engine problems. At this point, the vehicle is clearly faulty. What makes this situation far worse is the service department in Paramus. Their customer service is beyond unacceptable. Calls go unanswered, updates are rarely provided, and when staff claim something has been completed, it often turns out to be untrue. Even the extended warranty company has acknowledged that this dealership is problematic, citing poor communication and lack of follow-through. My car has now been with them for almost two weeks, with no clear timeline, no reliable updates, and no accountability. I am currently without a vehicle. I have since discovered many similar complaints from other customers, which confirms this is not an isolated incident. Jeep also has active recalls, adding to serious concerns about reliability and safety. This has been a deeply frustrating and exhausting experience. The vehicle itself has been a major disappointment, but the customer service has been absolutely disgraceful. I will never buy a car at this dealer again. Buyer beware. I strongly caution future customers before purchasing a Jeep or dealing with this service department. Unless you like to be challenged, annoyed.

We had an extremely frustrating and concerning experience with Jeep Paramus. After being told we needed a new engine, the work was completed, but after only 268 miles the vehicle had major issues and was towed back. We were then given conflicting explanations, told the engine failed again, denied a loaner, and repeatedly refused paperwork related to our warranty claim. Communication was poor, phone calls went unanswered, and management was dismissive and unprofessional. We were even told different stories about why the engine failed and later discovered a restriction was placed on our VIN, preventing another Jeep dealership from helping us. An outside mechanic found poor workmanship. This situation has been exhausting and unacceptable. I would not recommend this service department.

Took my vehicle in for overheating problems. It was just a thermostat and fill radiator with antifreeze. Try to sell me a radiator water pump thermostat car still under warranty. Avoid this place if you wanna keep your sanity. The only way I would take my car in this place juck yard so they can wash my underwear.