do not service car here!!!
Reviewed by JEEP SRT
in CRESSKILL NJ
December 05, 2019
Do not service your car here!!! They overcharge!! There Service Manager Dom will BS you to death!! He charged me $1000 more than 2 other local dealerships for the same job. Never sent estimate before starting work. BE SMART SERVICE YOUR CAR ELSEWHERE!!!!
Literally the worst experience with a new car
Reviewed by Anton
in NJ
September 27, 2019
Buying was excellent, as buying a new car usually is. But once i had to deal with the service, it really showed what they think of their customers.
Car broke down at 1800 miles on the odometer. Everything pointed to electronics failure. Car accelerates and shuts down suddenly, transmission disengages while driving, whole pile of error codes. I called the dealership, made an appointment for 1PM that same day. I drove carefully for 2-3 miles, which is about half-way, but then car started getting really erratic, i figured it's too dangerous to drive, called the dealer explained that i'm stuck, asked them to send a tow truck. Dealer said "nothing we can do with you being stuck, call corporate". Dodge corporate thankfully covered me, 3 hours later a tow picked me up and took me to dealership.
I apologized for missing an appointment and explained why i missed it, cause it took that long for a tow truck to bring me. After two hours, they didn't know "what's wrong with it", they promised to call next morning, and i went home in a cab.
Nobody called next day, i had to chase the rep who only picked up a day after the day he promised to let me know what's up. He said they still don't know and its gonna take a few days to analyze. I asked for a loaner, he said they don't give loaners, but can cover $35/day for 3 days for me to rent my own car. That is what costs to rent a bicycle for a day.
After that i got online and found out what is the problem with the car. Seems 2019 RAMs have high rate of failure of the throttle position sensor, which comes with all the symptoms that the truck had. It took me less than 20 minutes of digging to pull that up. I called back, again, rep is nowhere to be found, now i was really pissed.
I called Dodge corporate to file a complaint, but they offered to speak to the dealer. 2 hours on the phone and conclusion that corporate rep got from them was "he didn't have an appointment, that's why we not working on his car". Which is a flat out lie.
They are negligent and incompetent. I can't f****** believe that one can drop a $60K on a vehicle and get treated like a stray dog or unwelcome guest, when a vehicle stops working at 1800 miles. Previous car I owned had an issue past 50000 miles, dealer still offered a cheap loaner while they work on the problem.
I have worked on cars and motorcycles with potheads and alcoholics that told less lies, knew more about cars and worked faster. This is absolutely unacceptable.
Great car buying experience
Reviewed by John P.
in Tenafly, NJ
June 26, 2019
Never thought I could say this, but I actually had a great car buying experience. Piero and Jeremy were professional, patiently answered all my questions and kept the process light and stress free. I would definitely use them again and recommend them to anyone looking at buying a car.
