Chrysler Dodge Jeep of Englewood Cliffs in Englewood Cliffs including address, phone, dealer reviews, directions, a map, inventory and more

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100 Sylvan Ave
Englewood Cliffs, NJ 07632

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Reviews of Chrysler Dodge Jeep of Englewood Cliffs

Overall Rating:

2.8 (out of 5)

42% recommend this dealer

12 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Chrysler and this Englewood dealer is a total scam

Reviewed by Pierre from Fort LeeJune 24, 2022

Well, I should've read the reviews and not buy a chrysler product, especially from this dealer, our 2022 grand cheroke L died couple of weeks after we purchased, jump started and took it to the dealer, they said we have caused a damage by wrong jump starting it, they said they will fix it for free although it was our fault, a week later car was returned but no paperwork, no loaner in the mean time, they said we burnt components due to wrong jump start. few weeks after that the car died again, this time it wasn't starting with jump, needed to be towed, it is now there for over 2 weeks although I paid $2473 out of pocket, they even wanted to involve my car insurance as a help to me with the bill which I didn't understand why or how? After numerous calls and hollow promises to the chrysler corporate for our findings about the issues effecting this model and what this dealer was notoriously famous for, they denied a buyback under lemon law and now wont even talk to me, only my lawyer apparently can communicate since I threatened to sue them. today the insurance adjuster called and he said totally different things to me about what they did and how they cant prove anything they did to the car. Is it chrysler scam or the dealer scam? Cant figure out, but nevertheless, they will pay for this when we go to court. Avoid buying a jeep or chrysler product, if you must do not buy or service at this dealer.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

A nightmare

Reviewed by Furious Customer from New York, NYMarch 22, 2022

I Do not recommend anyone come to this dealership for services. From getting my social ran fir a car that was already purchased to trying to cheat me out of thousands of dollars. Dealing with this dealership is nothing but a nightmare... As a hard working city worker this is not the customer service I expected. Disappointed is an understatement

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello, Thank you for sharing your experience with us. Please know that we take your feedback seriously, and we would appreciate the chance to address your concerns. If you would like to discuss your experience in further detail, please reach out to me. Best regards, Marilyn Batres Customer Relations Manager 551-228-2384 mbatres@rt4cars.com

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Zero Stars would be too high for this place

Reviewed by AlanW from Tenafly, NJAugust 07, 2021

Zero Stars would be too high for this place (or at least it’s Service Department). As you can see from their numerous other 1-star reviews, they are a stereotypical dealer service department that saw a young woman who obviously knew nothing about cars, decided she was a perfect “mark,” and ripped her off with an almost $4,000 (!) service bill. My daughter brought is our 2006 Jeep Commander with about 60,500 miles on it because the service light was on and the low air light was on. She was confused about which lights were on (she thought the check engine light was on) and told the service adviser, Kevin, she didn’t know what a check engine light looked like. Once it was established my daughter didn’t know much about cars and seemed inexperienced at dealing with a service department, this place went to town. 50,000 mile service, Brake pads and rotors, flush brake lines, front and rear differential fluid, transfer case service, emission system service, alignment …. $200 after $200 unit services covering two pages. All for a car that was running fine, but needed an oil change. But Kevin saw an opportunity and took advantage of a young inexperienced woman, told her all these items were necessary, and hit us up for $3,809 (after the $125 coupon Kevin applied — what a guy). Kevin at some point told me that these service items were necessary because my Jeep seemed like it had never been serviced. Since it was purchased, this vehicle has been serviced only at authorized Jeep dealers. It doesn’t get serviced a lot because it is driven under 4,000 miles per year. But Kevin was able to look up the service history. Note that the brakes they said needed to be replaced had been resurfaced not long ago. Kevin tried to say my daughter seemed knowledgeable about her car, until she reminded him that she told him she didn’t know what a check-engine light was. Taking advantage of someone and hitting them with a $3,800 repair bill for a car that KBB says has a trade-in value of $2,700 and $3,200 and a private sale value between $3,900 and $6,700 without discussing whether the service items make sense given the age and value of the car is almost criminal. For what it is worth, in justifying why he thought the $3,800 bill made sense, Kevin told me that my Commander really is worth $9,000 - $10,0000 (which of course still would not warrant the $3,800 spend on unnecessary repair items). So, if the sales people at Englewood Cliffs Jeep are watching, based on Kevin’s representation of my Commander’s value, I am happy to sell you my Commander for $10k right now. Just say the word and I will be right over with the title and the keys. I cannot warn you off this place enough. They are just not trustworthy and clearly believe they can take advantage of people (like my daughter) who seem inexperienced in dealing with his type of dealership. I thought the days of car dealers acting like they are con-artists; taking advantage of women and ripping off customers, were over, but I guess the “good old days” live on at Chrysler Dodge Jeep Ram of Englewood Cliffs. Run, don’t walk, from this place. Even just driving by, I would make sure you still have your wallet.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, Please know that we take your review very seriously. Customer service is very important to us. Please reach out to us so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Dominick Baglione Service Manager 551-282-1109 dbaglione@rt4cars.com

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

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