Nielsen Dodge Chrysler Jeep Ram in East Hanover including address, phone, dealer reviews, directions, a map, inventory and more

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175 Rte 10
East Hanover, NJ 07936

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Nielsen Dodge Chrysler Jeep Ram

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

498 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

The best experience, thanks to Roland Maecha.

Reviewed by Ana-Maria Andrade from Morristown, NJDecember 01, 2021

I have always had the best experience dealing with the service department, especially with Roland Maecha. He takes immediate care of any question, concern or problem I might have.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 1

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

This dealership is exploiting the car shortage

Reviewed by Nielson Sucks from Parsippany-Troy Hills, NJNovember 03, 2021

THIS DEALERSHIP IS SCAMMING AND EXPLOITING PEOPLE DURING THE VEHICLE SHORTAGE. We ordered a vehicle with an agreed upon lease rate and vehicle price. after waiting over 3 months we went to pick up the vehicle. Nothing was mentioned for the first hour as we are going through the process, but then they send us to finance only to find out they are asking for an additional $75 a month or another $4,000 down on top of the original agreed $4,000. Should have seen this coming when they would not allow my wife to see or document the initial paperwork and order sheet claiming it was for their records only. DO NOT WORK WITH THE DEALERSHIP THEY ARE FILLED WITH CONARTISTS. Because of the car crisis they don't care because they now have a vehicle on the lot that they know will be easy to sell. I had my 4 year old son crying as we walked out from this xxxx hole because for months he thought we were getting a new vehicle.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Typical "shop" attitude!

Reviewed by Enraged from East Hanover, NJOctober 12, 2019

Bad experience 30 years ago kept me from this service shop, 30 years later besides it looking impresively clean and modern, the experience with the "typical" shop xxxxxxx had not changed. Total disregard for customer satisfaction, down to the most basic civil etiquette. All day to do simple routine repairs. No status call, all day. Mixup of the work to be done attributed to poor training of appointment staff. Phone rudeness to the point of hanging up before the conversation was over. A 'disgruntled' cashier who was not very helpful. Overall, total disregard for the "paying" customer. Will take another 30 years to get me back to this worst service shop in the planet.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

About Nielsen Dodge Chrysler Jeep Ram

Our slogan is "Save today.. The Nielsen Way". We personally believe that when you experience the whole research shopping and car buying experience Nielsen Dodge Chrysler Jeep Ram will provide you the best all-around value. As a Chrysler Five Star dealer we enjoy making car buying as pleasant and enjoyable as it can possibly be. Be sure to ask about our monthly promotions giveaways & celebrity visitors.

When you drive away with your new or used car you will receive your first oil change free and two loaner car coupons as our gift. Also with our Nielsen Advantage Rewards Program your vehicle comes with a Lifetime Engine Guarantee!

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