City Auto Park

Sales was rude and try to add fees on my trade in also was increasing listed loan rates

Some mis-communicatin happened during exchanging the emails and asking for the quoted price. I understand the situation of the current market but I have double-checked through email with the price but the sales manager surprised me with a new price $4k higher, after running my credit to get a quote for the financing option. Not blaming anyone but anyone would draw the same conclusion as they read the email as I did.

My wife and I visited the dealership on 10/23/21. We were immediately met (in a friendly and welcoming manner) by Carl Collins upon arrival. I was in the market for a very specific (2016-2018 GMC Sierra 1500 Denali 6.2l) truck and City had one of about a dozen within a 50 mile radius of me so I knew exactly what I was looking for and this 2018 GMC Sierra 1500 Denali with 33k miles was just it. Judging from the online pictures and ad, this one looked to be the cleanest with the lowest miles and competitively priced (relative to the other dealers and the current market). Carl pulled the truck up and it did not disappoint. Clearly, the previous (and sole)owner treated this truck as if it were a prized item. Not to take away from the professionalism of the dealership, but the truck sold itself on the spot. Moving onto the paperwork and closing the deal, Carl was very professional, intelligent and polite (not pushy at all) throughout the process of us considering if we were going to seal the deal or not. After a few minutes of consideration, it was settled and I wanted to drive the truck home. Carl and his team provided a very competitive finance % and term which I found acceptable and we began the process. Shortly after, we moved into Pete Trolene's office to finish the paperwork. This was done promptly, efficiently, and very friendly. The entire process from the test drive to driving home was handled extremely professionally. I now have my dream truck in my driveway and can thank Carl and Pete for helping me to do so! I would definitely recommend this dealership to anyone in the market for a vehicle. Thanks City!