Johnson Dodge Chrysler Jeep RAM in Budd Lake including address, phone, dealer reviews, directions, a map, inventory and more

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481 Route 46 West and Naughright Road
Budd Lake, NJ 07828

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Sales: 908-867-0503

Used Cars: 908-867-0499

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 2:00pm

Reviews of Johnson Dodge Chrysler Jeep RAM

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

344 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Only reason I give any stars is because the employees are...

Reviewed by KCOctober 16, 2021

Only reason I give any stars is because the employees are very friendly. I’ve had multiple problems with this dealership. When I first bought my used jeep I found the tires were worn out and old. They kindly replaced them. Couple months ago I called because the head rest was defective. They ordered one to replace free of charge. It arrived and no one ever contacted me. I contacted them and had to wait another couple weeks (3?) to get the headrest put in. Last week they put the new one in. Whoever put it in didn’t even noticed there was a tear In it. Big as life. Either they didn’t notice it or thought I wouldn’t notice it which is insulting. I complained to one of the managers. Said they’d get a new one. 7 days later still have not been contacted about when and if they got the new one. Poor business.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for bringing this to our attention, and we apologize for the lack of communication. If you would like to discuss your concerns further, we'd be happy to help fix this situation. Please email your contact to johnsonautogroupmarketing@gmail.com.

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service

Reviewed by Susan Spagnola from NJOctober 16, 2021

I never write a review but our recent visit to Johnson Dodge of Budd Lake was so refreshingly awesome for both my husband and I that we had to find a way to make a review. First, there is a live person answering the phones! She was pleasant and directed us to the proper department. Our Jeep Wrangler was being towed so we were passed to service. We primarily dealt with Cortney but if she wasn’t available everyone in service went out of their way to help us. Cortney was so professional and super nice. She followed up as promised, she had the car looked at sooner then we expected. The Service technicians kept her in the loop on the status of the repair so she had answers for me when we spoke. Also, the Repair was done sooner then we were told. At pickup she took the time to explain what was done and walk my husband to car so he didn’t have to look all over the yard for it. Amazing that this experience is so rare, live receptionist, returning phone calls, helping out even if it’s not “your” customer etc. My husband met me at a local restaurant, the first thing he said to myself and the waitress, was “ those people are the nicest people I ever dealt with at a dealership, I don’t mind driving 30min if we are dealing with people like that.” Thank you Johnson Dodge, from a new lifetime customer.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Susan, we are so pleased to have earned your loyalty! Thank you so much for choosing Johnson Dodge Chrysler Jeep! Thank you so much!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.2 (out of 5)

First time a t a dealership and took almost 2.months I am...

Reviewed by Never againAugust 26, 2021

First time a t a dealership and took almost 2.months I am now bankrupt lazy never called me and was promised everything under the sun and they did non of the above. Now truck doesn't run. on top of huge gauge in my door and paint stripped off. Underqualified late and hideous looking dealership owner said it would be on lift next day and it didn't see a lift for 5 weeks. Then after putting on lift they found more damage but didn't fix They relied on a pic to give estimate instead of actually look ing at car. Duh. Have you ever heard of something so stupid

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to share your recent experience. We appreciate you as a customer, and it's hard to hear we let you down. If you would like to discuss your concerns further, please email your contact to johnsonautogroupmarketing@gmail.com.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Johnson Dodge Chrysler Jeep RAM

Johnson Dodge Chrysler Jeep is proud to be a part of the John Johnson Automotive Group serving the greater Budd Lake New Jersey area. We are the leading source for new and used car sales maintenance and repair financing and many other auto services. It's our mission to help you find what you need and keep you safe on the road.

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