Kia, Dodge and Jeep
New Car Dealership in Manchester, NH
Overall Rating
4.2/5
Read dealer reviews
Bonneville & Son is a family-owned business that has been serving New Englanders for more than half a century.
In 2005 Bonneville's was awarded Elite Five Star Status a designation that signifies excellence beyond Five Star. Elite Five Star status means no other dealer will treat you better in sales, service and parts. It also recognizes a dealership that invests in its people and community.
The region's largest Chrysler dealership, we are a Five Star Award winner for the past ten years, putting us in the top 10% of the nation's dealers in terms of customer sales and satisfaction.
Our certified mechanics know how to keep your new Kia, Dodge or Jeep fine tuned and safe. So if you are in Manchester or the surrounding area, check out Bonneville and Son Chrysler Dodge Jeep Ram!
Bonneville and Son Chrysler Dodge Jeep Ram Reviews
Overall Rating
4.2/5
37 out of 45 people recommended this dealer
Overall Facilities:
4.3/5
WORST DEALERSHIP EVER
Reviewed by cvezina
in Manchester, NH
July 21, 2020
February 2017 - Went to Boneville to purchase a Jeep Renegade. The salesman was nice, he got us into the vehicle that day, and he also roasted the clutch several times trying to pull the vehicle out of the washing bay, thanks for that. Had 7 individual credit checks on my credit report, which seemed odd because when I got a loan through Grappone and Banks there was only 1 check, not 7. Also got the highest percentage financing out of the 7 auto loans I have taken out over the years. Received letters for months after buying the vehicle explaining why our loan application was rejected. "Unable to verify credit". Each letter had THE WRONG ADDRESS ON IT. We had to pointed it out the the loan officer twice that he had the wrong address, and hence why they couldn't find our credit.
April 2018 - Noticed there was about 1 out of 4 quarts oil missing, called service to voice my concern, and was told that was normal oil consumption for a vehicle. I'm pretty sure that your motor shouldn't eat oil. Call multiple time after that and received similar answers, and I was offered to come in and pay 95.00 for an oil change so they can do an oil consumption test on a vehicle under warranty.
November 2018 - Get into my vehicle and shut my door. Rear hatch glass explodes all over my child. Call Bonneville for 3 days, get put on hold, get hung up on, talked to many many managers and finally get to a woman that is willing to help me. She says she can't help with the glass, but will waive the fee for the oil consumption test (for a vehicle that is under warranty and shouldn't be eating oil).
December 2018 - Oil consumption test compete. Almost a year later and they finally accept that they need to replace the motor which again, is covered under warranty. Provided me with a loaner car. Hours later I get a phone call asking me to bring back the loaner car because it was promised to someone else. Thanks for offering to reimburse me for the time I took off from work and for the gas I wasted shuffling a loaner car back to you so you could make a different customer happy.
January 2019 - About 6 weeks later I get the Jeep back, new motor, that came with a new 3 year 36K mile warranty, and smelling like mold because it probably in their parking lot for weeks without being started. You'd think the least they could do would be to give it wash but I got it back covered in salt just like I dropped it off.
Yesterday - Husband changes the oil on this gem of a vehicle and notices that the engine is shaking quite a bit. Looks around and notices that the rear motor mount is not connected to the engine. The bolt appears to be stripped out and now bent from the engine moving back and forth. Literally me a 130lb girl can move my engine 3" forwards and backwards. Apparently whoever replaced the engine did a pretty crappy job installing it considering its about to fall out. They were that last people to touch those mounts, it should last longer than a year and a half. John Barry was literally yelling at my husband on the phone. They are supposed to be calling us back, because again, we were told that there is nothing they can do for us.
Today - Still no response from anyone at Bonneville. I am missing work today because my engine is about to fall out. I called Bob Mariano another Jeep dealership because I can't afford to miss work and am willing to pay out of pocket. They had no issue getting me in touch with someone that can help within minutes. He looked up the history of the vehicle and here's the kicker, they are not comfortable performing the work BECAUSE BONNEVILLE SHOULD BE RESPONSIBLE FOR REPLACING THE MOUNT BECAUSE THEY REPLACED THE ENGINE AND IT IS COVERED UNDER THE WARRANTY.
Long story short. Make sure that the dealership you are buying a vehicle from has a good service reputation. What's the point of buying a new vehicle if the dealership doesn't honor the warranty? Or worse, they hammer your new motor in so it can fall out a few years later while your
Pleasant experience
Reviewed by John E Demello
in Manchester, NH
March 12, 2020
I was looking for a car to tow behind my RV. I saw they had a Grand Cherokee just arrive with 11,373 miles on it called immediately and spoke to salesman Todd Oswald. I went to see the vehicle the next day and purchased it. I have purchased a lot of vehicles in my time but this was the most pleasant time I have ever had at a dealership. No pressure. They were all very friendly and knowledgeable. I do not write reviews often but this one had to be written. Todd did an excellent job and the car looked fantastic when I picked it up. I would recommend these people to everyone.
Customer focused and hassle free !
Reviewed by KD's Jeep
in Salem NH
October 28, 2017
The Bonneville team's customer focus sealed the deal for us setting this dealership apart from all competition. Gary Crane and all we met on the Bonneville team were friendly knowledgeable, and efficient. When we walked in the door, we knew exactly what we wanted to buy, how much we wanted to pay, and what we considered a fair price for our trade. Gary Crane, along with managers Bill Dann and Rob Hemond, made it all happen surpassing our every expectation. In addition, our tour of the service department was also impressive, finding a professional and very friendly staff. We will be comfortable using this service department for all of our needs in the future. The bottom line is, we got the deal we wanted, with no hassle, and drove away in our new 2018 Jeep Wrangler today! We highly recommend Gary Crane and the Bonneville team!
