Heartland Chrysler Dodge Jeep RAM in Excelsior Springs including address, phone, dealer reviews, directions, a map, inventory and more

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2017 W Jesse James Rd
Excelsior Springs, MO 64024

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Sales: 888-229-7752

Used Cars: 888-440-0707

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Heartland Chrysler Dodge Jeep RAM

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

109 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Bought a near new Wrangler

Reviewed by Moe from Minneapolis, MnOctober 16, 2021

Mark Richardson provided all the answers on timely base and i am very happy with my purchase, the no haggle up front price is great.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Not that great.

Reviewed by Chad from Excelsior Springs, MOOctober 15, 2021

My initial experience wasn't that bad. I purchased my vehicle in February and that whole process was pretty easy. Then in June I began having issues with my Pacifica Hybrid's powertrain. It would simply stop running while driving on the highway. I'd have to coast to the shoulder and reset the whole vehicle. Since then it's been in the shop collectively for over 3 months. They still don't know what's wrong with it or how to fix it and it's happened three more times. It's a significant safety issue. I've asked them to buy it back and they offered me $10,000 less than what I owe on it. Then to add insult to injury, every time I need a loaner, they put me in a compact car. I purchased a van because I have a family of six, I've told them that these little cars aren't going to cut it, but they just brush me off. So I can't transport my entire family anywhere as long as the van is in the shop. Now I'm looking at legal options, but it shouldn't have gotten to this point. I've been nothing but respectful, but it's gotten me nowhere. Avoid doing business here, it's not worth the trouble.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

My initial experience wasn't that bad. I purchased my...

Reviewed by cmiller85October 15, 2021

My initial experience wasn't that bad. I purchased my vehicle in February and that whole process was pretty easy. Then in June I began having issues with my Pacifica Hybrid's powertrain. It would simply stop running while driving on the highway. I'd have to coast to the shoulder and reset the whole vehicle. Since then it's been in the shop collectively for over 3 months. They still don't know what's wrong with it or how to fix it and it's happened three more times. It's a significant safety issue. I've asked them to buy it back and they offered me $10,000 less than what I owe on it. Then to add insult to injury, every time I need a loaner, they put me in a compact car. I purchased a van because I have a family of six, I've told them that these little cars aren't going to cut it, but they just brush me off. So I can't transport my entire family anywhere as long as the van is in the shop. Now I'm looking at legal options, but it shouldn't have gotten to this point. I've been nothing but respectful, but it's gotten me nowhere. Avoid doing business here, it's not worth the trouble.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Heartland Chrysler Dodge Jeep RAM

Ready for a new or used car truck or SUV? Heartland CDJR is the only Chrysler Dodge Jeep and Ram dealer in the Kansas City area to include a FREE Lifetime Powertrain Warranty on ALL New Vehicle Purchases for unlimited time and unlimited miles. Our 1-Price pledge is to give you our best price the first time. Our customers love their car buying experience without the back and forth haggling or time consuming negotiations. Visit our Excelsior Springs MO dealership to experience the easier way to buy at a value unmatched by our competitors.

Where Nice People Buy From Nice People!

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