CDJR of Columbia

I brought my Jeep Grand Cherokee in to Machens CDJR after about 55,000 miles to get checked out for a new set of tires. They were probably borderline on needing replacement. In retirement, we’ve begun traveling more and more. Tim DeHart in service measured the tread, told me it’s time to think of replacement but they “were not broken yet.” I appreciated Tim’s expertise and experience and not “selling” me when replacement was not absolutely necessary. He got the new tires and had them installed for me the next day.

My advisor, Isaac, was friendly and professional and attempted to address any questions or concerns that I had. Once my truck was actually in the shop (about a week after being towed to CDJR) they were able to repair it within 24 hours. My greatest inconvenience was that the service department was very busy with multiple vehicles ahead of mine and during the week of waiting, could not give me a timeframe as to when they could look at it for the initial diagnostic. I asked Isaac if he could give me a daily update on the status and he did. Thanks Isaac. Overall, I would recommend their service.

Brought my Ram 1500 in for service. Tim Dehart was a pleasure to work with. He explained how the diagnostic process was and cost. He then followed up with a phone call explaining what was found. The best part was receiving a call the following morning saying that my truck was ready. I give the service group 5 stars..!