Vicksburg Chrysler Dodge Jeep Ram in Vicksburg including address, phone, dealer reviews, directions, a map, inventory and more

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13475 Portage Road
Vicksburg, MI 49097

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Sales: 269-533-4039

Used Cars: 269-533-4219

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 8:00am
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Vicksburg Chrysler Dodge Jeep Ram

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

146 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

This dealership does not have any true care of their...

Reviewed by kking2November 15, 2021

This dealership does not have any true care of their clientele coming here or maintaining their customers. They speak down to you if you have questions and never respond once sale is done. They had promised three things to us that they should done to the truck on the day we pick it up cleaned out, fixed mirror, and topped gas. Did not follow through on any of it. To back their broken promises they said they would have mirrors shipped. Few months out still nothing. These might be small things but to be putting your trust and hard money into a place you would expect them to follow through. Also truck has had to go in to be fixed a few times now. Seriously absolutely terrible place and needs to be avoided at all cost. There are dealerships throughout Kalamazoo that take care of their customers because they actually care to have returning and word to mouth customers. I have redirected a few family members now away from here. Kalamazoo is not that big drive the 20 mins distance.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Rude

Reviewed by Coty from Portage mi October 26, 2021

Tried to see if my part was under warranty was met with a rude guy who literally said he was going to take his Time findings out and that he had till 6 to do it. He said I was playing jeckle and Hyde with him and essentially refused to help me. All I said was I was looking for a part under warranty and he proceeded to try and make me feel stupid.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

1.8 (out of 5)

This place has terrible communication skills and is...

Reviewed by Wade87challengerMarch 26, 2021

This place has terrible communication skills and is uncoordinated by far. I want to have an oil change done and ask for tire rotation. They charged me for a tire rotation and on my way out I asked the question about a sound admin hearing on a back tire and the guy realized he charged me for tire rotation when they never actually rotated the tires because the trade was worn so bad they could not legally rotate the tires. So they almost charged me $30 and ripped me off for a service they said they did and did not even perform. Also when I went to have new tires bought and put on the car and have a few parts fixed they quoted me a certain amount and when I got there it was higher than they quoted me, then it took the guy 10 minutes to do the math to figure out what was wrong. I finally get to go pay for the service and they did not have a debit card ship reader, so I had to run back to my bank and get cash. For buying a 2010 Dodge Challenger there and having only 38,000 miles on it a few things have gone wrong way earlier than they should have, I do not recommend this place for service or getting parts or tires or anything fixed. They do not have their stuff together, they need significant improvement on communication and coordination skills. And when they overcharged me for the tire rotation they didn't even do it till 2 days to go back on my card, and also I gave the payment cashier $10 down towards my bill and tried to run my card and it was declined and when I went to get money out of my ATM I went back and she forgot to give me my $10 or put it towards the bill so now I have to wait the whole weekend till Monday to go and take it up with them and try to get my $10 back. Don't seek this place for repairs or service they are amateurs at best and poor customer satisfaction on my experience.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Vicksburg Chrysler Dodge Jeep Ram

Welcome to Vicksburg Chrysler Dodge Jeep RAM! Our dealership located in Vicksburg Michigan is proud to serve the areas of Portage Kalamazoo Battle Creek and even areas of Indiana. We provide new and used vehicle products for drivers in Vicksburg who are interested in a new Chrysler Dodge Jeep RAM or quality used vehicle. Our car dealership serving Portage carries a full inventory of cars for whatever your driving requirements are!

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