Brown Motors Inc in Petoskey including address, phone, dealer reviews, directions, a map, inventory and more

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2170 U.s. 31
Petoskey, MI 49770

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Reviews of Brown Motors Inc

Overall Rating:

4.8 (out of 5)

100% recommend this dealer

182 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible service

Reviewed by Ed from Petoskey, MIMay 04, 2021

Had an appointment for two weeks to get some basic fluid changes for my mustang Left the car at 10am on Monday I still had not heard from them by 2pm on Tuesday I was unable to get through via three different numbers I left messages I drove to the dealership and they indicated that only an oil change and tire rotation had been done. That the remainder of the work could be done the following week! It then took 30 minutes to get my Bill. No apologies, what a bunch of incompetent service advisors.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Brown Motors, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (231) 439-3673 and we will do our best to make this better. We hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Good Service

Reviewed by Russell Bobcean from Alanson, MIMay 14, 2018

Everything went well, no complaints. Had oil change, no appointment.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Russell, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

service

Reviewed by Randolph Bricker from Levering, miApril 02, 2018

Warranty work was done, no problems. Provided a ride to and from work for us as well

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

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