LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing in Lansing including address, phone, dealer reviews, directions, a map, inventory and more

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6131 S Pennsylvania Ave
Lansing, MI 48911

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Sales: 833-954-0510

Used Cars: 833-997-0422

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

166 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Don't Buy Online - Warning

Reviewed by Swindled from ILAugust 25, 2021

Don't buy online from LaFontaine. Purchased a car online and had delivered out of state. Had several discussions with salesperson about any damage, imperfections, issues with the car and was told, nothing, in great shape. Delivered with smoke damaged interior...cig ash under the seat, vape supplies in the center console, and burn damage on the passenger seat leather. The salesperson was shocked and acted like they would take care of it. After weeks and weeks, he said I would have to talk with his manager, he couldn't help me. After emails and voicemails, Larry never responded...nor did Drew.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to our General Manager, Drew Tompkins, at (517)-220-6808 or atompkins@lafontaine.com to speak to our manager directly.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Lacklustre Service Department

Reviewed by Brian from Lansing, MIAugust 13, 2021

The service dept. is the absolute worst I have ever dealt with. We have been waiting on parts for months. My husband has called at least a dozen times and always gets the same answer: "The person who handles that isn't in right now. I'll leave a message". Not once have they ever called back. I understand that some parts are on backorder at present. What I do not understand is why they cannot be bothered to let a customer to know the status of the parts. Is there only one person in the service department that is qualified to look up parts? Terribly mismanaged operation.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Brian, we regret your most recent visit with us was not up to the standards we strive for. We would like an opportunity to make this up to you. If you are willing, please reach out to our Service Manager, Matt Hart, at (517)-220-6808 or mhart@lafontaine.com so we can work towards a resolution.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great dealership excellent people !!! Moustapha Lo is a...

Reviewed by Iborion74December 08, 2020

Great dealership excellent people !!! Moustapha Lo is a very professional and honest salesman! Thank you for being Awesome! I absolutely love my new Challenger scat pack!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

Here at LaFontaine Chrysler Dodge Jeep Ram Fiat of Lansing we are here to serve you. With our online shopping tools virtual appointments and door to door delivery our team members are here and ready to help you with all of your sales service or body shop needs. Shop our virtual showroom today to connect with a live team member.

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