Champion Chrysler Jeep Dodge Ram of Lansing

I do not recommend buying a used car from this dealership. There are hidden fees and what feels like price manipulation, and the staff is unprofessional. I found a 2018 Ford C-MAX with 95,000 miles listed on Carfax for $9,954. Back in June, the same car was listed at $13,289—far above market value. Unsurprisingly, nobody bought it, and the price kept dropping until it reached $9,954. When I first visited, I wasn’t even given the keys. I had to schedule a test drive for the next day. After the test drive, when it came time to talk numbers, I was shocked to see the final price sheet included a $1,100+ “reconditioning fee” and a $300 “theft guard fee.” I’ve personally bought and helped friends buy many cars, and I have never seen these fees at any other dealership. The staff explained that they charge for reconditioning because they service the car before reselling, and for theft guard because they “protect” the vehicle while it’s on the lot. My response: isn’t that just what a dealer is supposed to do? They then claimed other dealers “hide” these fees in the price. That’s laughable. Back in June, when this same car was listed at $13,289, were those fees included? Clearly not. The price a buyer sees should reflect the actual condition of the car. This dealership appears to lure customers in with a low sticker price, then adds hidden fees later—that’s price deception. Don’t point fingers at other dealers; the truth is most reputable dealers are transparent, while you are the one adding hidden charges. They kept insisting that even with the extra fees, the price was still below their so-called $12,800 “market value.” First, their definition of market value is questionable. Second, if the car was listed at $12,954 in August, why didn’t it sell then? It’s absurd. This whole experience was a joke and a waste of two days of my time.

Beware!! Bait and switch! When I tried to get a specific jeep With specific interior color they were friendly and had a jeep that matched and went thru the process with them got the all ok. then suddenly with in less then 48 hours and supposedly vehicle was pulled according to Todd (salesperson) and Jim (manager) it was sold supposedly. Then was offered a different older jeep with more miles different interior color and higher price! Makes sense that the customer would want that right!? Sike! Then was told they already with out permission did a hard inquiry on my credit with out consent on the “ second option”. Even when asked about other jeeps on the lot got excuse after excuse. Left with out vehicle from there needless to say. Seems like there pulling scams to get rid of vehicles they can’t. No bait and switch for me today.

Just bought my brand new ram 1500 and couldn’t be happier with the whole experience.