Zeigler Chrysler Dodge Jeep Ram of Kalamazoo

Bill was AMAZING! As a woman purchasing a vehicle on my own it was pretty intimidating. Although, I did all of my research on my own and knew what I was looking for which I would recommend you do. Bill was very patient, helpful and wasn't pushy. I cannot express how important that was for me. It was an all-around wonderful experience, and I would recommend purchasing your next vehicle with Zeigler!! ESPECIALLY with Bill!!!

We purchased a car for our daughter in February 2025. After searching for a low mileage car, we found a great match at Zeigler. Our salesman, Carlos was easy to work with, and it was going well until the sales manager was brought out during price negotiations. We very clearly stated that we did not want any of the options offered, including LoJack. On the window sticker, it was labeled as an option, not a mandatory purchase. We were told it would be removed and the price would not be included in the purchase price. Paperwork was signed with the business manager (only one digital signature was captured, declining the extended warranty and paint protection; this detail is important and will come up again soon). We took delivery and left with the car. That evening, my husband had a nagging feeling about the LoJack device, so he googled how to locate and remove the device in the make and model we purchased, and was very disappointed to find the “hard to remove” device still plugged in to a port under the dashboard on the drivers side. It took him all of 30 seconds to remove. They told us they would remove it, and did not. I then reviewed the copy of our signed paperwork and discovered that there was a document that I did not sign, accepting the LoJack fee and agreeing to the three year subscription. Remember that digitally captured signature? The exact same digital signature was copied onto the LoJack paperwork, without my permission. I contacted the manager of the dealership on the next business day, and when I was able to speak to him, he basically called me a liar and told me that there was a signed and timestamped document with my signature and that there was no way my signature could be forged. We reported the dealership to the Federal Trade Commission. I would NOT recommend this shady company, because clearly they only care about the kickbacks they get from pressuring customers into accepting LoJack. If you do purchase from them, and do not want LoJack, google how to remove it before you leave, and look through your paperwork before leaving the business manager’s office, especially if it was agreed upon to remove LoJack from the equation. They cannot legally force the purchase.

Since we bought the vehicle, it was slow to restart, after it sat for a little while. The issue took a little while to figure out. Come to find out the vehicle had recall work done just before we purchased it. A different Honda Dealership discovered that the issue we were having was without a doubt caused by the recall work performed by Zeigler Honda of Kalamazoo, resulting from Poor Craftsmanship, Poor Quality of Work, and a total Lack of Attention to Detail. When the other Honda Dealership tried to contact the Service Director at Zeigler Honda of Kalamazoo, he won't answer his phone, and won't return a call after numerous voicemails were left. This resulted in me having to pay for the repair of Zeigler's botched recall work. Avoid this place, if at all possible. Their service department lacks professionalism, common courtesy, and basic communication skills. I wouldn't even give them 1 star if you'd let me give them less.