Ed Koehn Chrysler Jeep Dodge Ram of Greenville in Greenville including address, phone, dealer reviews, directions, a map, inventory and more

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11282 W Carson City Rd
Greenville, MI 48838

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Ed Koehn Chrysler Jeep Dodge Ram of Greenville

Overall Rating:

4.4 (out of 5)

84% recommend this dealer

63 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Ford service =awful

Reviewed by Sarah from Sheridan,MiOctober 19, 2021

My Ford Explorer was have transmission issues, we bought it at Ed Koehn in 2017 brand new so we called made an appt for it to get checked out they could definitely tell something wasn't right but told us sense no lights or anything was on, the warranty company more then like wouldn't cover it. Told us to keep driving it until it gets worse or lights come on. We'll it got worse so made another appt. Dropped it off on a Sunday night so it would be there first thing in the morning for them Monday. The told me 3-5 day job. I call to check on it, the guy in the service department says they are working on it give us another day or til Friday ok that's fine. I call them back Friday and was told my car was never even brought into the shop they never even touched it!! Told me it would be another week or 2 weeks before they could even get it scheduled! Told me I could have it back ( I went the whole time with no loaner while my car just sat there) well forget 2 weeks it took a month to get it on the schedule!! I dropped it off September 27 2021 told me 3-5 days AGAIN gave me no loaner a week goes by nothing sorry its taking longer then expected. The next week I call they need more time but they have a loaner I can use but you can only drive it 500 miles! Another week I call tell them there is no way I can stay under 500 miles I have a trip booked will I have my car back in time. No I'm sorry we need more time and go ahead and take the car where ever you need. Ok thanks but I'd really like my car back it should be done Friday (oct15) I didn't call because I was on my trip I call Monday it's not done but we are shooting for tomorrow (Tuesday oct 19) nope we need atleast another day!!! I want the work done right but this is some shoddy business going on!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Satisfied customer

Reviewed by Tom Fausett from Greenville MIAugust 16, 2021

I took my 2018 2500 Ram in for routine oil change without an appointment. The truck was taken in and serviced immediately. All service employees I had contact with were professional and very friendly. I will continue use this service center.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Casey in the service department is the best!

Reviewed by Julie Alles from Howard City, MIMay 05, 2021

Casey at the Ed Koehn has went above and beyond to help me with tires, and service on my Jeep. It reminds me of the days of Bollinger's in Lakeview and how they would take care of their customers. I have purchased two brand new Jeep Grand Cherokees from Ed Koehn and I will continue to do so because of the service. Casey is a true asset to this company and it is individuals like her that make the difference. Ed Koehn you owe this women a raise and treat her right as she is amazing in the service department!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Ed Koehn Chrysler Jeep Dodge Ram of Greenville

Only a short drive from Grand Rapids Grandville and Lansing the staff at Ed Koehn Chrysler Jeep Dodge will help you find the New or Pre-owned car of your needs. We offer a searchable online inventory of New Dodge Jeep and Chrysler cars in the Grand Rapids area plus Ford and Lincoln along with well-maintained Pre-owned cars by today's top manufacturers. Come on in and take a test drive and see why our customers keep coming back to Ed Koehn! Our goal is to earn your business and we appreciate and thank you for your interest. Please check out our Cars.com reviews and testimonials on our site to see Ed Koehn makes the difference!

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