Al Serra Auto Plaza in Grand Blanc including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

6201 S Saginaw Rd
Grand Blanc, MI 48439

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Sales: 810-503-0005

Used Cars: 810-535-7462

Reviews of Al Serra Auto Plaza

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

1629 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

They do not care after the sale is final!

Reviewed by Tim Groulx from Davison, MISeptember 27, 2021

Buyers beware…..Al Serra is the worst dealer I have ever dealt with. I’ll start by saying that my salesman Jon was the best part of the experience. Jon was key to keeping me from completely loosing it with the place. He went above and beyond during the sale and after but it was the rest of the dealership that has turned me away and I will never recommend anyone go there. This isn’t my first horrible experience with Al Serra either. I decided to give them another chance thinking my previous experience was a one off but I was dead wrong. This went south in a hurry. I added an accessory to my truck that Al Serra was to install. I specifically stated absolutely DO NOT drill holes and they decided to drill 2 holes and not even seal or protect them just leaving bare metal. Oh but they offered me 2 free oil changes to make up for it….unbelievable. You just created thousands in damaged but want to give me 2 oil changes. That was my breaking point. The next piece of the puzzle was a mirror that was damaged before I took delivery. It took them 4 weeks to finally decide to fix it and they had the truck on 2 occasions for multiple days each time. When I finally did get the truck back and the mirror fixed I found an overspray of some kind completely covering my mirror, my windows and on my doors…I’m still trying to get all this overspray off my truck… is literally everywhere….absolutely unacceptable but I will never let them touch my vehicle again not even for a wiper blade. My previous vehicle from them they crashed the day I was supposed to pick it up. They made all the repairs and their repairs completely fell apart. Clear coat came off, paint chipping off but for my trouble they installed roof marker lights for me…. Yeah with self tapping screws and no sealer. They leaked like crazy and they never did fix them properly even though they said they did. Once that sale is final they couldn’t care less about you and your vehicle. I nor anyone I know will ever purchase from them again. It’s worth your time to look elsewhere, I know I am. Very sad too because Jon was great. Jon if you ever switch dealers let me know. Matt Serra, reach out to me anytime, I would love to share my experiences with you in person.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Timothy, thank you for reaching out to us. We regret to hear about the situation you have described. Your review has been forwarded to our Sales Manager.

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

New Trailblazer

Reviewed by Frankie G from Sterling Heights miAugust 30, 2021

Great service and communication in a timely manor. Kyle went above and beyond to assist. I would recommend this location for all new or used sales

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

Great dealership!!!!

Reviewed by Mary from Burton,MIAugust 22, 2021

I leased my last three vehicles from Al Serra!!!! It was wonderful to have such great salesmen and service representatives. I am going to get my next vehicle from there!!!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 4

Buying Process 4

Quality of Repair 4

Maximum rating = 5

About Al Serra Auto Plaza

We've erased the reasons you dread visiting a dealership. We provide the Best Price from the start so there is no uncomfortable negotiating or worrying if you got the best deal. An Al Serra Sales Advisor can sell any vehicle on the lot. Our Sales Advisors will be with you from start to finish eliminating the confusing traditional practice of forcing you to deal with multiple people during the process. Our sales process is easy and efficient. We know you have other things to do with your day and we respect and value your time. That's why we're always looking for new ways to lessen the amount of time it takes to buy a vehicle.

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