Watson Benzie in Benzonia including address, phone, dealer reviews, directions, a map, inventory and more

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1514 Benzie Hwy.
Benzonia, MI 49616

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Sales: 231-930-4637

Used Cars: 231-930-4852

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Watson Benzie

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

30 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Went in with a low tire possibly a nail or something, was...

Reviewed by JohnSedlockNovember 23, 2021

Went in with a low tire possibly a nail or something, was told they had no time. I said to look at a tire? Fast lane attendant was very cold and impersonal. Refused me service, said come back tomorrow. I had until now been a loyal Watson customer. Went down the road to Tire Express (of which I had never been a customer before) which by now was approaching closing time. They were extremely busy and backed up also. HOWEVER, they understood my predicament, understood I was leaving for Thanksgiving and they took care of me right away. They found a nail, repaired my tire and had me on my way in about 10 minutes. Watson Benzie should look at this as the way customer service is supposed to be. (BTW, Matt (service manager) was not present today at Watson's). NOTE: Was contacted directly by Dirk Watson in reference to this situation.. We are very pleased with what he had to say and I will continue to be a loyal customer. This is and has been a really great dealership in both sales and service. I believe this was an unfortunate, isolated incident. Thanks Dirk for the call!.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Friendly Sales And Service

Reviewed by Bill D from Empire, MIOctober 21, 2021

All sales staff are friendly. Howard has been great in finding me the perfect new lease vehicle every three years since 2002 when I moved to Michigan. If it's not on the lot, he knows how to find it elsewhere in Michigan. Service department is very responsive. No need to make an appointment for an oil change...just drive up to the garage door and tap on the horn.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for your business and your feedback. This means a lot to us. If you need anything we are here for you.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Phil and Ben were great to work with while buying my new...

Reviewed by johngoukerAugust 29, 2021

Phil and Ben were great to work with while buying my new car. It was the best car buying experience I have had.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Watson Benzie

Watson Benzie LLC always maintains competitive new and pre-owned inventories of Chrysler Dodge Jeep Ram and Fiat vehicles. Staffed with experience sales representatives and top trained technicians we're here to provide a fun easy and valuable automotive shopping and service experience. Stop by our dealership today at 1514 Benzie Hwy to see for yourself!

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