Thelen Chrysler Jeep Dodge Ram Kia

Salesman, Taylor Sian was very patient, respectful and kind. Spent a good deal of time with me. If you can deal with old people, you can deal with anyone!

We understood it would "take a while" and they had no loaners to offer, but WOW! 2 months? Then when it was supposed to be finished (on a weekend I was scheduled to go out of town) we were told we would be called so we could pick up that Saturday morning. We had to call to find out NOPE!... not done late Friday night. We finally pick up following week , now after all this time of having my vehicle..not even did they wash it? It was dead empty of fuel? Did they test drive after replacing the transmission? I have taken my vehicle to other dealerships for something as simple as an oil change and picked it up to having it cleaned, washed and vacuumed!! What in the world happened to "customer service" ? WOW! Take that over $4,000 and don't do anything extra to show you appreciate it, or say you feel the least bit sorry for having my vehicle for so xxxx long! OR. ..how about not coming through on the weekend you promised you would get it back to me for my plans away... AGAIN...after being stranded for soooo long? Thats right. "Not your fault.. back up on parts"? Still reflects on your dealership!!!!! Coming from this CUSTOMER'S opinion. Never ever will we drive an hour out of our way for "your service "

My transmission issue was addressed in much less time than I was quoted. The parts were already in stock! The charge was fair, and the shuttle service was a pleasant surprise.