Thelen Chrysler Jeep Dodge Ram Kia in Bay City including address, phone, dealer reviews, directions, a map, inventory and more

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4191 N Euclid Avenue
Bay City, MI 48706

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Thelen Chrysler Jeep Dodge Ram Kia

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

70 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Purchased a used 2013 Jeep Wrangler Sahara Unlimit

Reviewed by Karen J from Bay City, Michigan May 07, 2022

Salesman, Taylor Sian was very patient, respectful and kind. Spent a good deal of time with me. If you can deal with old people, you can deal with anyone!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 4

Customer Service 5

Buying Process 5

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Not our best choice for service

Reviewed by D. Roberts from Prescott Michigan April 02, 2022

We understood it would "take a while" and they had no loaners to offer, but WOW! 2 months? Then when it was supposed to be finished (on a weekend I was scheduled to go out of town) we were told we would be called so we could pick up that Saturday morning. We had to call to find out NOPE!... not done late Friday night. We finally pick up following week , now after all this time of having my vehicle..not even did they wash it? It was dead empty of fuel? Did they test drive after replacing the transmission? I have taken my vehicle to other dealerships for something as simple as an oil change and picked it up to having it cleaned, washed and vacuumed!! What in the world happened to "customer service" ? WOW! Take that over $4,000 and don't do anything extra to show you appreciate it, or say you feel the least bit sorry for having my vehicle for so xxxx long! OR. ..how about not coming through on the weekend you promised you would get it back to me for my plans away... AGAIN...after being stranded for soooo long? Thats right. "Not your fault.. back up on parts"? Still reflects on your dealership!!!!! Coming from this CUSTOMER'S opinion. Never ever will we drive an hour out of our way for "your service "

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

A Fix Quicker Than Expected

Reviewed by Mark S. from Bay City, MIMarch 04, 2022

My transmission issue was addressed in much less time than I was quoted. The parts were already in stock! The charge was fair, and the shuttle service was a pleasant surprise.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

About Thelen Chrysler Jeep Dodge Ram Kia

Thelen Chrysler Jeep Dodge Ram Kia is your one-stop-shop for new pre-owned and certified vehicles service OEM parts and auto body repair. Our dealerships are family owned and operated. We are here to serve you!

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