Dodge, Jeep and Chrysler
New Car Dealership in Medford, MA
Overall Rating
4.3/5
Read dealer reviews
At Grava Chrysler-Jeep & Dodge in Medford, we are a family-owned and operated Five Star Dealership and we know today's vehicles! Better yet, we know satisfying customers with competitive pricing, combined with a "state of the art" 19-bay, "quick appointment", Service Department and Collision Center, brings satisfied customers back again and again. Stop in today and allow us to demonstrate our commitment to excellence. Your perfect car, truck, SUV or minivan is just around the corner. Just north of Boston in historic Medford Square, We look forward to satisfying all your needs and to make purchasing a vehicle a pleasurable experience.
And for service for your new Dodge, Jeep or Chrysler, Grava Chrysler Jeep Dodge RAM is the place to go in Medford. Grava Chrysler Jeep Dodge RAM has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Grava Chrysler Jeep Dodge RAM Reviews
Overall Rating
4.3/5
35 out of 43 people recommended this dealer
Overall Facilities:
1.4/5
Zero repairs completed after 14 days.
Reviewed by Bill Cool
in Boston, MA
August 02, 2020
I had a generally pleasant experience ordering a 2020 Wrangler Rubicon from Grava last October, but the service experience has been lacking - 3.5 hours for an oil/filter change and tire rotation earlier this year, and now…
I made an appointment online on/around June 22, to drop off my nine-month-old 2020 Wrangler on the morning of June 24 at Grava in Medford, MA, (where I purchased the Jeep) to fix three issues:
1. a trim panel above the sunvisors that popped off
2. a creak/squeak where the roof and windshield meet on the passenger side, that occurs over bumps
3. a metallic slapping sound on the roof around the C pillar on the driver's side, when the OneTouch roof is partially open and driving 55-70 mph
During 14 days my vehicle was at the Grava Service Department, I did not receive a single phone call with an update, I was never given details of how what repairs were being made, and after 14 days not a single thing I asked for was actually repaired.
The service receipt mentions “CS that rear inside panel is loose,” and fixing that. I never spoke about a rear inside panel, but it seems that some rear inside panel was fixed instead of the panel above the sunvisors.
The service receipt also states “sunroof squeeks” [sic], and that the entire roof was taken apart and reinstalled; “squeak [sic] is now gone.” However, now the squeak near where the roof and windshield meet on the passenger side is even worse than before.
The service receipt also states that the metallic noise I heard at 55mph was due to an exhaust rattle against the rear bumper. I am fairly confident that I know “roof” from “underside of vehicle,” and that I know how distant the C pillar is from the rear bumper. However, assuming that I actually do have little cognizance of locations of the vehicle, why wouldn’t a service advisor call me during any of the 14 days Grava had my vehicle to say, “we actually didn’t find X, but we did find Y, and here’s what we can do about it…”?
During the 14 days, I had to explain at least 6 times what the problem was.
After the repairs were "completed," they left my vehicle unlocked outside with the key on the center console, not hidden anywhere.
Worst Service Experience, Do not go here
Reviewed by Jason
in Medford, Ma
March 26, 2020
Grava wins the prestigious “Worst dealer Experience Ever” award by a landslide! If only I knew before having my car towed here the time, money, and effort I could have saved. DO NOT GO HERE for service!
TLDR: I was charged (pretty much scammed) a $525 diagnostic fee after they denied my warranty claim, a claim which was covered by my warranty at the next dealer I towed my car to. I severely question the commonsense, abilities, and ethics of the service department.
I had my car towed here after my car was disabled because they are in walking distance of my apartment. I told them it was a mechanical failure and I thought it was the transfer case or something in that area. The car would not shift into park and therefore would not be able to start or roll on its own; the neutral override switch, which they BROKE, must be pulled in order for the car to roll freely in the shop. The official diagnosis was the driveshaft snapped and took out the wiring harness for my transmission; easy to spot when you put the car on a lift first. Instead they decide to tackle the no start issue first and try and diagnose the car with an electrical issue and waste time troubleshooting the RF hub. They took the rear interior apart to do so and didn’t even have it back together when I picked the car up; Additionally, I had things in the trunk that didn’t make it back into the car and I had to go back on two separate occasions to get my stuff back. The car is stuck IN GEAR, HECKIN DUH it won’t start. Figure that issue out first, why would you waste time with the hub and then charge me your time for poor prioritization? They tell me Thursday afternoon they are in contact with the warranty department with the issue being the RF Hub. Elapsed time, 4 days.
They call me Friday and tell me it was actually the driveshaft and that warranty rejected the claim. I asked them why and the tech said I was doing burnouts…in a V6 AWD car that weighs over 4000 lbs. How in the Francis I am doing AWD burnouts is beyond me. Elapsed time, .5 days from contacting warranty to getting a rejection. After they rejected the claim they charged me 3.5 hrs of “Diagnostic time” @$150/hr. To release the car after BSing me I paid the $525 and immediately had the car towed (again) from their property directly to Quirk.
When I brought my car to Quirk, they did their due diligence and went through a little over a week long process to see if warranty would cover my car. Their process after starting the claim required an inspector from FCA to go to their facility and look at the car, take photos, and write up a report. It took 3 days to dispatch an inspector and he arrived and did his job on a Wednesday. He gave his findings to FCA and by Friday the warranty claim was approved. The PROPER way took a week, not a Friday morning.
Essentially, I paid Grava $525 to accomplish nothing but waste my money, delay repairs by over a week, and cause every inconvenience you can think of that comes with not having a car to commute to work with. They also have paper records so good luck getting service notes or any info from FCA's database if you call their customer support.
Thank you Quirk, It’s amazing what can be accomplished when someone does their job right!
I would recommend NO ONE EVER service their car at Grava of Medford!
Great Sales experience
Reviewed by CM
in Wakefield, MA
January 25, 2018
I have been buying cars from Grava for over 20 years. Frank runs a great department and always gives me the best deal possible. Shop around and you will see that they give you no hassles and a great price. My new jeep compass is awesome and Mike L. met all my needs, especially financially.
