A member of the Cars.com family
A member of the Cars.com family
29 Mystic Ave
Medford, MA 02155
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:30pm |
| Tue | 8:00am – 5:30pm |
| Wed | 8:00am – 5:30pm |
| Thu | 8:00am – 5:30pm |
| Fri | 8:00am – 5:30pm |
| Sat | 7:30am – 2:00pm |
See all dealerships near Medford, MA that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
3.8 (out of 5)
69% recommend this dealer
189 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Price gouge and gouge and gouge....
Never have I seen such an atrociously managed service department. To ask for a fee to diagnose a vehicle that you will later repair is absurd enough but to have the audacity to call you back and request a larger amount to again further "diagnose" the repair is short of criminally obscene extortion! Thank you for the $600, we weren't able to find out the problem. If you have say, another $1000 maybe we can find it. COME ON people!
Dealer Response
Hi Blaine, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us to speak to our manager directly. Holly Citro Customer Experience Manager 781 391 8950 x122 Hollyc@gravacars.com
Maximum rating = 5
Service is horrible
Horrible service. Paid thousands of dollars on extended warranty when I bought my dodge ram truck. Took it to graves to fix an axle problem and they told my they won't fix it until I clean out my back seat. It is a work truck.the back seat has nothing to do with the axle. Never will i come back here .and will make sure everyone knows what an awful place this is.you screwed yourself because there are many social reviews where I will make sure it good on
Dealer Response
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact Holly Citro, Customer Experience Manager at 781 391 8950 ext. 122 or Hollyc@gravacars.com so we can work towards a resolution. We look forward to hearing from you. Take care!
Maximum rating = 5
The staff were extremely friendly.
The staff were extremely friendly. They were easy to communicate with and met all my needs
Maximum rating = 5
At Grava Chrysler-Jeep & Dodge in Medford we are a family-owned and operated Five Star Dealership and we know today's vehicles! Better yet we know satisfying customers with competitive pricing combined with a "state of the art" 19-bay "quick appointment" Service Department and Collision Center brings satisfied customers back again and again. Stop in today and allow us to demonstrate our commitment to excellence. Your perfect car truck SUV or minivan is just around the corner. Just north of Boston in historic Medford Square We look forward to satisfying all your needs and to make purchasing a vehicle a pleasurable experience.
Find out what your used car is worth with our appraisal tool.