Grava Chrysler Jeep Dodge RAM in Medford including address, phone, dealer reviews, directions, a map, inventory and more

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29 Mystic Ave
Medford, MA 02155

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Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 7:30am – 2:00pm

Reviews of Grava Chrysler Jeep Dodge RAM

Overall Rating:

3.8 (out of 5)

69% recommend this dealer

189 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Price gouge and gouge and gouge....

Reviewed by Blaine from Boston, MaJune 21, 2022

Never have I seen such an atrociously managed service department. To ask for a fee to diagnose a vehicle that you will later repair is absurd enough but to have the audacity to call you back and request a larger amount to again further "diagnose" the repair is short of criminally obscene extortion! Thank you for the $600, we weren't able to find out the problem. If you have say, another $1000 maybe we can find it. COME ON people!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Blaine, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us to speak to our manager directly. Holly Citro Customer Experience Manager 781 391 8950 x122 Hollyc@gravacars.com

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Service is horrible

Reviewed by Doesnt matter from WoburnJune 16, 2022

Horrible service. Paid thousands of dollars on extended warranty when I bought my dodge ram truck. Took it to graves to fix an axle problem and they told my they won't fix it until I clean out my back seat. It is a work truck.the back seat has nothing to do with the axle. Never will i come back here .and will make sure everyone knows what an awful place this is.you screwed yourself because there are many social reviews where I will make sure it good on

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact Holly Citro, Customer Experience Manager at 781 391 8950 ext. 122 or Hollyc@gravacars.com so we can work towards a resolution. We look forward to hearing from you. Take care!

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

The staff were extremely friendly.

Reviewed by Phil2022May 19, 2022

The staff were extremely friendly. They were easy to communicate with and met all my needs

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Grava Chrysler Jeep Dodge RAM

At Grava Chrysler-Jeep & Dodge in Medford we are a family-owned and operated Five Star Dealership and we know today's vehicles! Better yet we know satisfying customers with competitive pricing combined with a "state of the art" 19-bay "quick appointment" Service Department and Collision Center brings satisfied customers back again and again. Stop in today and allow us to demonstrate our commitment to excellence. Your perfect car truck SUV or minivan is just around the corner. Just north of Boston in historic Medford Square We look forward to satisfying all your needs and to make purchasing a vehicle a pleasurable experience.

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