Metro Chrysler Dodge Jeep RAM in Chicopee including address, phone, dealer reviews, directions, a map, inventory and more

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650C Memorial Dr
Chicopee, MA 01020

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Sales: 413-507-0537

Used Cars: 413-507-0555

Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00pm – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Metro Chrysler Dodge Jeep RAM

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

356 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We are very pleased with our purchase and the courteous

Reviewed by gailnspJuly 14, 2022

We are very pleased with our purchase and the courteous way our sales person, Michael Jenks, and the other staff treated us. Always patiently answering our questions, found solutions to our requests, went above and beyond to make sure the car had all we might need (ie manual for car, floor mats, extra key fob, etc). Car was clean inside and out. Michael took extra time to teach us how to use some of the apps (ie navigation, phone, heat/air cond/ etc.). Pointed out many aspects of the car we didn't know about or knew to look for, like how the roof rack adjusts. We are beyond pleased. We did a lot of shopping before signing with them. We have no regrets on the deal we got, the condition of the car or how we were treated. We highly recommend Michael as a person who will work to show you what you're looking for without pressure. He's very knowledgeable. We purchased a 2020 Pacifica used.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for the 5-star rating!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Honest quick and straight forward my hometown dealership

Reviewed by Chrisharrington1997June 01, 2022

Honest quick and straight forward my hometown dealership gave me a run around about my warranty metro was happy to earn the business

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to let us know how we did! We hope you have a great day!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Do not care about their customers I was telling them the

Reviewed by PrnightMay 04, 2022

Do not care about their customers I was telling them the car was leaking they had a water doctor check it out came up with a $1,600 bill told him the car was leaking from the day of purchased it it went out worried about not trying to fix it try to put a $1,600 bill on the customer after I just purchased it

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Metro Chrysler Dodge Jeep RAM

At Metro Chrysler Dodge Jeep Ram our focus is on the customer. Whether you're shopping for a new or used Chrysler Jeep Dodge or Ram or you're looking for quality service and parts we'll work hard to make sure your experience is a good one. Our state-of-the-art Dodge service center is unmatched; we can have up to 30 cars in service at any time so you will be in and out as quickly as possible.

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