Chrysler Jeep Dodge RAM of Rockville

I purchased a Jeep Grand Cherokee from Darcars of Rockville. I purchased a protection package which provided discounts for Darcars service department. Every time i took my jeep in for service, there was a problem with the service. The service wasn't completed to satisfaction, they over charged and didn't apply the discount from the protection package or didn't complete the services requested. Part of the service package included a car wash when the vehicle was in for service, every time I requested this service, the service rep always had an excuse as to why they could not complete this service. After several years, I sold the jeep and purchased another on at a differnet dealer. I would never go back to Darcars Rockville.

My second finance advisor was nothing short of amazing. As an African American woman who experienced blatant racism at a previous dealership just a few months ago, I truly appreciated this financial advisor’s kindness, competence, and empathy. The used car sales manager from the pre-owned department was equally impressive — a realist, which is something rare in today’s market. He allowed me to thoughtfully weigh the pros and cons of my decision. With both of them, it wasn’t just about making a sale — it was about helping me understand what this purchase truly meant and the best option . I’m deeply appreciative of the time they took, and most of all, grateful that despite my personal challenges, I never felt judged — at least not by them. My Sales person was responsive - and despite me being a tough cookie at times- he continued to assist.

Issues from Day 1… $15,000 mechanical repairs in first 9 months. Another Jeep dealer identified root cause: Darcars had different size tires on the car from Day 1. Darcars won't admit fault, but is offering a lowball cash compensation offer if I shut up. My story: - Bought used 2021 Jeep Grand Cherokee from DARCARS in March - Within 10 miles of driving off the lot, the transmission started jerking and jolting at every start. Grinding noises. Felt very unsafe. I called dealer that day and multiple times the first week. Initial response from dealer was “some cars just drive rougher than others.” After 2 additional calls, the dealership agreed to look at it during their 30-day dealer warranty window. - DARCARS response was “We took it on a short test drive, and it drives like normal.” No further detail provided. They refused to further acknowledge my concerns. - Situation got progressively worse and worse until car was undriveable. I took it to a different Jeep dealer who immediately said “yes, there are major mechanical issues here. Your transfer case is full of metal shavings, and the drive shaft needs to be replaced.” Eventually the transmission had to be replaced. - Other dealer finally diagnosed that Darcars error with tire size was root cause. Darcars was willing to offer cash compensation ($350) as soon as they realized they were at fault, but low-balled the offer. - Total repair cost: $15,000. Since I paid $4000 for the Ally extended warranty, my additional out of pocket expenses were ~$1,987... $300 in deductibles, $700 in rental car/transportation expense not covered by warranty, and $1000 in new tires. (Note: I will never trust a car from DARCARS without a third-party warranty) - Since this was a Day-1 issue at the time I purchased the car and I raised it immediately, I asked DARCARS for some kind of reimbursement or remediation for the $2000 out of pocket. After multiple calls and escalations, the regional manager offered me some nominal credit which could only be used for future DARCARS purchases. The rationale was “If we paid in your situation, we would have to pay for everyone else in similar situation too.” Other Day-1 issues with the Jeep (less critical): weak headlights failed within 3 months, missing floor mats, missing license plate holder, only 1 key (no extra), poor cleaning at purchase (French fries under seat, sticky residue throughout console), both air filters bad (note: at the first post-purchase appointment, DARCARS notified me that both were worn out and needed to be replaced… 2 weeks after purchasing the vehicle from DARCARS) Punchline: this appears to be one of the lowest quality national brand dealerships I have encountered, and the worst car buying experience of my life. If you find a car you like, and can’t find it elsewhere, you should factor in an additional few thousand dollars for the Ally warranty, otherwise it’s a huge risk.