Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke in Pocomoke City including address, phone, dealer reviews, directions, a map, inventory and more

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1618 Ocean Hwy
Pocomoke City, MD 21851

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Sales: 877-280-3166

Used Cars: 877-237-3026

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke

Overall Rating:

3.8 (out of 5)

71% recommend this dealer

44 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great job on everything I highly recommended Hertrich...

Reviewed by Tammy TAugust 05, 2021

Great job on everything I highly recommended Hertrich Ford of Pocomoke !

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Don’t trust them to keep your car in warranty, I lost my...

Reviewed by Michael BApril 01, 2021

Don’t trust them to keep your car in warranty, I lost my lifetime warranty because of their neglect.. Would never ever trust any Hertrichs Dealership. Your money is all they care for.. Word to the wise, I was screwed so be very very careful on keeping a warranty.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Worth the stop!

Reviewed by Theresa McLaughlin from Washington, NJAugust 25, 2020

Came in to test drive two cars found on the internet, both were sold before I could get there. I was notified before I came about the the one car being sold and discovered the other was sold when I got there. I worked with Scott to explore what are the other options that were within my tight budget and still met my other criteria. Scott and his co-workers were very patient while I test drove multiple cars and was checking reviews of individual vehicles. I did ultimately purchase a used vehicle and no issues thus far in the 300 miles the car has been driven since the purchase. In the waiting area on the sales floor recommend adding multiple USB ports for charging devices, especially for those shopping with kids.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Theresa,We are delighted you were able to work with Scott and experience first-hand the world class experience he provides for his customers! Thank you for recognizing our employees and the commitment they have to making the experience the best ever! We look forward to working with you again.

Overall Facilities N/A

Customer Service 4

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

About Hertrich Ford Chrysler Dodge Jeep RAM of Pocomoke

Let's face it: the car buying experience is a big decision. That is why the sales team at Hertrich strives to a hassle free customer experience. Feel free to browse our new and pre-owned inventories of Chrysler Dodge and Jeep vehicles. Our full service dealership is located in Pocomoke City MD and we strive for every customer to leave satisfied no matter what automotive service is required. Call us today at (888) 355-3496 to learn more

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