1147 E Pulaski Hwy
Elkton, MD 21921

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Sales: 443-264-8720

Used Cars: 443-264-8719

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Hertrich Chrysler Dodge Jeep Ram of Elkton

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very quick, very easy to work with.

Reviewed by p.milamhillDecember 31, 2024

Very quick, very easy to work with. I would highly recommend this dealership to anyone.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

If I could give zero stars, I absolutely would.

Reviewed by JR from Hanover,PADecember 10, 2024

If I could give zero stars, I absolutely would. This place is a complete joke, and their customer service is the worst I’ve ever experienced. I reached out about a truck they had on their lot, in their showroom, and asked for a video and a quote. Getting anything from them was like pulling teeth. After hours of waiting, they finally send me a terrible video where the person recording is literally slamming the doors of the truck I was interested in — totally unprofessional and careless. When it came to pricing, they couldn’t even provide a detailed worksheet with a breakdown of costs. All I got was some vague, round number with zero transparency. No rebates, no breakdown of add-ons or markups — clearly hiding something. I then called to speak with the Sales Manager, Doug, and the guy had the audacity to just hang up on me. This place is unprofessional, disrespectful, and clearly uninterested in making a sale. They lost a very easy deal because of their rude, incompetent behavior. Do yourself a favor and stay far, far away from this dealership.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

If I could give zero stars, I absolutely would.

Reviewed by firefighterjr41December 10, 2024

If I could give zero stars, I absolutely would. This place is a complete joke, and their customer service is the worst I’ve ever experienced. I reached out about a truck they had on their lot, in their showroom, and asked for a video and a quote. Getting anything from them was like pulling teeth. After hours of waiting, they finally send me a terrible video where the person recording is literally slamming the doors of the truck I was interested in — totally unprofessional and careless. When it came to pricing, they couldn’t even provide a detailed worksheet with a breakdown of costs. All I got was some vague, round number with zero transparency. No rebates, no breakdown of add-ons or markups — clearly hiding something. I then called to speak with the Sales Manager, Doug, and the guy had the audacity to just hang up on me. This place is unprofessional, disrespectful, and clearly uninterested in making a sale. They lost a very easy deal because of their rude, incompetent behavior. Do yourself a favor and stay far, far away from this dealership.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Hertrich Chrysler Dodge Jeep Ram of Elkton

We offer Chrysler, Dodge, Jeep and Ram vehicles plus a great selection of pre-owned vehicles, serving Elkton, Middletown and Glasgow. We're proud members of the Cecil County Chamber of Commerce. A new car, truck or SUV could be waiting right around the corner for you; all you have to do is stop by our state of the art showroom on route 40, or call (877) 527-5900 to speak with the knowledgeable staff. Our new and pre-owned inventories feature some of today's latest and most sought after models including Ram trucks, Dodge Avenger, and Dodge Challenger. Alternatively, you can fill out the CarFinder form and not only will we locate your dream vehicle, but we'll get it on our lot for you to test drive. Be sure to check out our Specials in Elkton page with the latest promotions and offers, and feel free to explore financing options through our dealership. We have over 50 years of experience satisfying customers, so stop by Hertrich Chrysler Dodge Jeep Ram in Elkton, Maryland today and let us prove our commitment to exceptional service!

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