Thompson Chrysler Dodge Jeep Ram of Baltimore in Baltimore including address, phone, dealer reviews, directions, a map, inventory and more

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124 North Point Rd
Baltimore, MD 21224

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 8:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

69 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Kathy McKinney Rocks! Awesome buying experience

Reviewed by Shelli Reesey from BaltimoreMarch 15, 2018

Kathy Mckinnley was THE BEST SALES PERSON EVERRRRR !!!! She made the buying experience so easy and fast. This was my 3rd time dealing with Kathy. I would highly recommend her to anyone looking for a new or pre owned vehicle. She ROCKED IT !! Thank you Kathy for assisting me with my new 2018 jeep compass latitude tuxedo edition !!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Worst customer service ever!!!! Will not be back!!

Reviewed by Parker from Edgewood, MDJanuary 27, 2017

This has by far been the worst experience dealing with a Chrysler dealership. The staff is very rude, put me through all types of problems trying to get a light fixed that they "so called " fixed less than a year ago and then boom it happens again and now I have to pay for labor for something they clearly did not properly fixed. They also tried to charge me for service before they completed the service because I told them I wanted a second opinion and since they ordered the part we're afraid I wouldn't come back.. Anybody knows you don't pay for service until it's complete!!! Asked the lady to have the driver pick me up as I am without a car and she proceeds to ask well how far are you and where do you live? Well ma'am I believe you have it on the service order and what does t matter you have my car and I don't have a way to pick it up oh by the way your driver dropped me off at my home just a day prior. The new service manager is very unfriendly ad when I brought my car and told him clearly that something was wrong with the electrical part in the heater he says there is a diagnostic fee for us figuring out what's wrong with it. REALLY I just told you what it was and it was clear but your gonna charge me to mess with the buttons and tell me the same thing I just told you.. as I stated definitely will not be back to this dealer NEVER EVER AGAIN!!!!!!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.8 (out of 5)

Nancy

Reviewed by Nancy from Baltimore, MdJuly 20, 2016

Purchased a used car with extended warranty. Airbag light has been on and got it checked out. Was told the wiring was tampered with and warranty won't cover it. I altered NOTHING! Over $1000 to fix. They sold the vehicle to me with modifications unbeknownst to me. I then had to pay $118 for them to tell me it wasn't covered. Never will I return there. Bought 2 cars there and will NOT be back.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

About Thompson Chrysler Dodge Jeep Ram of Baltimore

Four generations of family success are a source of great pride. The Thompson family has never forgotten that the business success of the future depends on customer satisfaction today. That's the way it's always been and you have the Thompson family's word that it's the way it will always be.

On behalf of every member of the Thompson family:
Thank you for your support in the past and we look forward to serving your automotive needs in the future.

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