Bayside Chrysler Dodge Jeep Ram Annapolis

I purchased a brand-new Jeep from Bayside Chrysler Dodge Jeep Ram of Annapolis in January 2025. Just a few months later, I discovered a non-impact crack on the windshield that originated from the base — a clear sign of a manufacturing or stress defect. Since the vehicle is still under warranty, I brought it to Bayside for what I assumed would be straightforward warranty service. Unfortunately, the experience was anything but professional. The service rep, Hannah, quickly snapped photos of the windshield to submit a warranty claim but refused my offer to move the vehicle to a shaded area so the crack could be photographed clearly — resulting in sun glare and poor images that failed to show the issue accurately. She seemed in a rush and did not take the time needed to properly document the problem. As expected, the claim was denied, and when I followed up a week later, I offered to bring the car back in for better photos. Instead of helping, Bayside refused, saying they would only resubmit the same flawed photos. They said they’d talk to their GM about working something out — but I never received a callback. After waiting over two months, I called again and was told by the service department that they would not do anything to help me. I asked to speak to a manager or the GM and was bluntly refused. I was told there was "nothing they were willing to do." This experience has been incredibly frustrating and disappointing. I bought a brand-new vehicle with the expectation of being treated with integrity, especially when warranty issues arise. Instead, I received rushed service, poor communication, and zero accountability. Buyer beware — once they sell you the car, you’re on your own. I would not recommend Bayside Chrysler Dodge Jeep Ram to anyone based on their lack of support, customer service, and refusal to stand by their product.

Very courteous dealership! Debra Foster, Ken Criswell and Chris made this experience great. They definitely provided the definition of: Simple. Honest. Fair. !! I highly recommend Bayside of Annapolis!!

Exceptional Experience - A True Testimony to "Simple. Honest. Fair." After visiting five other dealerships, I was almost ready to settle, but I'm so glad I didn't. My experience at Bayside Chrysler Dodge Jeep and Ram of Annapolis was unparalleled. From the moment I walked in, Joe Ward, Product Specialist, and Kenny Cresswell, General Manager, treated me with the kind of professionalism and genuine respect I had only encountered at high-end luxury dealerships like Mercedes-Benz. I came in with a pre-approval from Navy Federal and pricing from another dealership. Rather than dismissing the information or pressuring me, Kenny took the time to review everything carefully and, like magic, put together a deal that far exceeded my expectations. It wasn't just about getting a vehicle. It was about how I was treated throughout the process with transparency, patience, and integrity. Joe was equally phenomenal--knowledgeable, friendly, and committed to making sure I had everything I needed without a hint of pressure. He listened. He followed up. He delivered. The Bayside team's commitment to their promise, "Simple. Honest. Fair." is not just a slogan. It is the standard they live by. After this experience, it is not just a dealership I will return to, but one I will recommend without hesitation. Thank you, Bayside, Joe, and Kenny. You have earned a customer for life.