Great Service
Reviewed by Janet
in Madisonville
August 17, 2020
Great service, Great sales, had a wonderful experience with both sales and service. have bought many vehicles with the rainbow family and always have been treated right.
Problems with “new” car then with service
Reviewed by Sydney
in Covington, LA
January 21, 2020
I bought a, “new” 2018 Jeep Renegade last January during the time of Rainbow’s advertised New Year’s incentives. My first red flag was when I was not able to pump gas continuously because the pump would stop each time. I believed it was the gas station, but I would find out that it was in fact my car and will explain more later. Within a few months of having the car I noticed grinding of my brakes. I brought my, “new” car in and was told that I needed new brake pads and 3 rotors replaced already..it was only a few months into my hands and had around 75 miles on it when I drove it off the lot.
Around the same time, I was getting gas one day and as I went to leave the gas station my car completely shut down. I managed to get it to start again after 3 or so times of it shutting down consecutively and luckily made it back to the dealership before being stranded on the road. The person that greeted me when I pulled into the dealership said that the gas station had to have had water in their gas. It was not the gas station and their gas.
Once I was without a car once again to have it serviced I was told that raw gas was getting into the engine/motor somehow. To fix this, a new fuel pump, vapor canister and various other parts were installed.
On top of the frustration of having a, “new” car with a number of serious problems already, the 3 times that I’ve had to take my car in to have the problems fixed over several months now have taken an obnoxious amount of time, leaving me without a car for days multiple times and one visit lasted almost 2 weeks, as well as waiting on the parts since October for my most recent visit, (to add insult to injury). I thought it was interesting that I was not offered a rental car in place of being out of a car for any of those elongated times until today when I asked for the contact information of the dealership’s General Manager, (which I never received after inquiring multiple times)..that being said, my personal vehicle has been crucial to my livelihood throughout this ongoing ordeal, therefore I’ve lost substantial income due to this unnecessary time constraint.
I give people the benefit of the doubt, but it is not actually problems with a new car that have made me reach my breaking point, (though that raises MUCH frustration and suspicion of its own that I plan on pursuing legally). It is actually the extremely lackadaisical manner in which my car was untimely serviced each time I came in for yet another issue.
Warranty service appointments should be PRIORITY. If a customer is within the warranty timeframe and is already having a major issue, or SEVERAL, they should be serviced in a timely manner versus appeased with what they want to hear and left waiting anyway. If they have called ahead and were reassured that an 8:45 AM appointment would result in a completed service within a few hours that same work day, then that should be the delivered service and not, “by lunch tomorrow”. This review could’ve gone very differently, but unfortunately my experience has gone very differently than I had hoped.
Great
Reviewed by Missy Massey
in Covington
February 03, 2018
That was the nicest car buying experience I've ever had. They bent over backwards to help me. I don't have any complaints at all. Thanks Doug!
