Louisville Chrysler Dodge Jeep RAM in Louisville including address, phone, dealer reviews, directions, a map, inventory and more

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5311 Dixie Hwy
Louisville, KY 40216

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Sales: 888-865-2048

Used Cars: 877-233-2940

Hours Toggle

Sales Department

Sun 10:00am – 4:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Louisville Chrysler Dodge Jeep RAM

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

504 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

This is the worst dealership service department I have...

Reviewed by Hank1948November 19, 2021

This is the worst dealership service department I have ever had to deal with. I dropped my truck off with two minor issues and I finally got my truck back over three weeks later. The service department never answered the phone when calling for a status update and didn't return calls. Also contacted Mopar about the issues and they didn't call me back for over 5 days and having a case with Mopar didn't help any. I won't ever use this dealership again.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

(I apologize for being long, I didn't know what to...

Reviewed by tony4us10October 16, 2021

(I apologize for being long, I didn't know what to shorten. Though I probably should, I'm reluctant to use names here. I can supply that and more details.) Absolutely the worst experience I've ever had buying a car and I've bought several. I drove over 5 hours to get the car I wanted. Notice here that I did not have a problem with the car. Promises were made but never delivered and I had a cpl questions. I tried for over a year to resolve this and finally gave up. I know, I should have gotten these in writing. 1. Salesman would not return my calls. Promised 2nd key, etc.. and to answer my questions. 2. Couldn't get the docs to register my car. Had to call one of the owners after two months. Then he stopped taking/returning my calls or texts. "Let me check and I'll get back to you" 3. At least 3 sales managers (I lost count) would not return my calls. Seems like a pattern. "Let me check and I'll get back to you" 4. Even though I already had a loan and paid them in cash, they hard pulled a credit report . That really affected my score since I just had one pulled few days before for my loan. Check some of the other reviews. Any negative review either has no response or a canned reply. Even more unprofessional behavior. Tony Austin (tony4us10)

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

The Vehicle, I went to test drive, i didn't even bother...

Reviewed by KerherreOctober 14, 2021

The Vehicle, I went to test drive, i didn't even bother test driving it, as in the post listed, It was 4 yrs older then the post stated and around 24,000 miles higher then what was listed, not to mention there was no pictures of the inside of it, No wonder why, the seat on the drivers side was cracked up real bad, also didn't mention in the listing one of the back windows i guess didn't close all the way, as there was a foam strip hanging out the top of the window, and the car was so dirty!!....it was not worth the price they were asking...wasted almost 2 hrs of my time, not mention blowing my cellphone up with calls and emails about this vehicle, and i had already been there and looked at the car!! had they discounted it big time, i would have paid to have it cleaned and repaired myself....

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Louisville Chrysler Dodge Jeep Ram. We would like to make this up to you, if we still can. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to us directly at (502) 450-9412 so we can work to make this right. We hope to speak with you soon. Take care!

Overall Experience 2

Customer Service 1

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

About Louisville Chrysler Dodge Jeep RAM

Here at Louisville Chrysler Dodge Jeep RAM we know how difficult and stressful your car-shopping process can be. Whether you are looking for a new or used vehicle we can provide you with a fast enjoyable experience that will keep you coming back again and again for all your vehicle needs. Come see why Kentuckiana customers love our dealership and how we create customers for life.

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