Marshall Chrysler Dodge Jeep RAM

I am very unhappy with the service department. We brought our Jeep Grand Cherokee in for the first service. We had the oil changed and was having some electrical problems. They said the electrical problems had to do with the computer. They kept the jeep for a several days. They would never call us back to give an update so we called several times. Every time they said they would call us with updates. Never Did. We picked it up a couple days later but the computer problem wasn't fixed. They said Jeep was working on a fix and would call us to bring it back when they had a fix. Weeks went by, nothing no call, so I called again. They told me to bring it in they had to do a hard re-boot. We took it in. They said they would get right on it and call to let us know how it was going. 3 days later no calls no update. Every time we called we were told something different and that they would get back to us. So we brought up the Jeep App on our phone to find the cars location and found the service manager and it at his home. 20 miles away!!! He was using it for his personal use. Said he was test driving. Test Driving! a computer reset. 20 miles away at his home! We are livid!!!!! Do not take your vehicle there for any kind of service.

Tina Martin was terrific. Unfortunately the dealership doesn't share the same professionalism, that she demonstrates. Love my 2019 Ram but my next purchase will be at a different dealership, sad this is the 3rd vehicle I have purchased at Marshall Chrysler. This used to be a great place but now not so much and after two bad experiences. I think its fair to say I have been reasonable, I would not recommend this dealership!

Marshall Chrysler Dodge Jeep Ram dealership is by far the worst customer service I have ever had. Had a problem with the vehicle the day after I bought it and they would not return my calls