Victory Chrysler Dodge Jeep Ram

This dealers morals and ethical standards are very below average. I searched for a grand Wagoneer series 3 for over ten months finally found one with them. Purchased same day even from being out of state because I would have had to reapply for a loan because the approval ended that day. Forgot to factor shipping in and I didn’t have the money to get it to me. I asked if they would ship it because I just paid 50k for a vehicle from them. They said no then sent me documents for signing I refused to sign them telling them why sign I can’t get it to me. They said just sign and we’ll figure out the shipping issues later. So I signed. About a week later got a message saying they were rescinding the deal and voided it returning the financing funds to the bank. I answered with I signed for it and I’ve arranged shipping they advised on a Friday that if they vehicle wasn’t picked up by Monday the deal would be rescinded. Which they’ve done they’ve left me in a position where now I’m unable to obtain a vehicle loan that’s essential for my daughter that has cerebralpalsy and has essentiall appointments in Boston Massachusetts about an hour an half from me. They’ve effectively not only made my life in an awful mess they’ve successfully gotten it to include the people that depend on my most. Which is my kids. This dealer is absolutely awful and I have yet to be reached out to in terms of trying to fix the issue.

Every dealership but this one will finance me a car, I come with down payments and it’s never good enough for Victory CDJR wouldn’t recommend doing business with them maybe it me but I always have a down payment they just don’t care about me

Ah, what a delightful phone call with the service department at Victory! I barely got through mentioning I wanted to check to see if a couple Technical Service Bulletins (TSB) were covered under my bumper to bumper extended warranty they sold me. When the rep assured me TSBs aren’t covered under warranty—without even asking what the problem was. Impressive, right? Their psychic abilities must save so much time; why bother with pesky details like symptoms, VIN, or even asking which TSBs I was talking about when you can just know? It’s refreshing to deal with a dealership so confident in dismissing concerns without any actual investigation. Who needs facts or effort when you’ve got that kind of intuition? I’ll definitely call again the next time I need my concerns ignored in record time. Bravo, Victory Dodge, bravo! Five stars for efficiency, zero for customer service.