205 Tidewater Dr
West Branch, IA 52358

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Sales: 641-323-1557

Used Cars: 641-323-1557

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 8:00pm
Fri 8:00am – 5:30pm
Sat 8:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Brown's West Branch Chrysler Dodge Jeep & Ram

Overall Rating:

4.4 (out of 5)

96% recommend this dealer

76 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Don't buy here if you want service.

Reviewed by Joework83April 04, 2024

Don't buy here if you want service. Ordered a 2022 Ram one of my several trucks. 48,000 miles my transmission went out stoped in they said couldn't even look at it and get parts ordered for at least two weeks. They kept saying we want to sell you all of your vehicles and we will take care of you I own a business so I depend on my vehicles for my lively hood. When they told me it would take at least 2 weeks to get it in the shop that was not acceptable. I called another dealer said have it there in th morning pretty sad and hard to buy something from a place that straight out told me to call another dealer to get it fixed because they didn't have time for me. They sure had time when I wrote the check for a $80k truck.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Got me into my dream car for a good price.

Reviewed by Skylarperry67 from Eldora, IAJanuary 11, 2024

Got me into my dream car for a good price. We're polite and efficient. Car was clean and ready to go.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for your business! I am glad everyone took time to make your dream car happen-Brown's West Branch CDJR Owner

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great experience

Reviewed by Connie Tisinger from West Branch IowaJune 29, 2023

I traded my Jeep Compass for a new one and Jack was great helping me find exactly what I wanted. Everyone in the business at West Branch does amazing work from the receptionist, Tricia to the sales and service department and internet management, Tim. Highly recommend Browns WB!!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Brown's West Branch Chrysler Dodge Jeep & Ram

Our top priority is to exceed your expectations and help you select your new vehicle of your choice in the easiest manner possible.

Our professional sales staff will listen to you provide you with the information you ask for and treat you with the respect you deserve.

So whether it's professionalism price selection service or parts you'll always get our best effort to exceed your expectations and make certain you leave Brown's of West Branch completely satisfied!

BROWN'S OF WEST BRANCH IS THE DEALERSHIP YOU'LL SEND YOUR FRIENDS TO! December is TRUCK MONTH at Brown's Chrysler-Dodge-Jeep-RAM! Get $5000 OFF Select NEW 2022 RAM 1500 Big Horns! Plus $300 on all NEW & PRE-OWNED Trucks 2014 & Newer! Contact us for details. And shop now at www.brownswb.com #truckmonth

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  • No cost, no-hassle negotiation
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