Deery Brothers Chrysler Dodge Jeep Ram of Waukee in Waukee including address, phone, dealer reviews, directions, a map, inventory and more

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1000 West Hickman
Waukee, IA 50263

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Sales: 515-381-6403

Used Cars: 515-381-6249

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Deery Brothers Chrysler Dodge Jeep Ram of Waukee

Overall Rating:

4.4 (out of 5)

83% recommend this dealer

335 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I would just like to thank Rick for going above and...

Reviewed by annschneider45November 18, 2021

I would just like to thank Rick for going above and beyond with helping my daughter with her van. So thank you Rick for everything we will definitely do our business with you again. I hope you have a great holiday season with family and friends

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Friendly and helpful. My

Reviewed by Lisa Marie from Guthrie CenterOctober 23, 2021

Mark Parker is an excellent salesman. Very respectful, polite, and not the least bit pushy which is what we always look for while car shopping. He was outstanding to deal with. We very much appreciated his kindness.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Deery Brothers--the Dick's Last Resort of dealers

Reviewed by Chantelle from Coon Rapid, IowaOctober 19, 2021

Deery Brothers of Waukee is the Dick’s Last Resort of automobile dealerships. If you have a deep-seated desire to be ignored, insulted, lied to, manipulated and left to handle any and all problems by yourself, then this is the car dealer for you! How this dealership won a Customer First service award is beyond baffling! I purchased a brand new, 2021 80th Anniversary Jeep Renegade with all the bells and whistles in late April of this year from sales consultant, Joe York. It has had computer/electrical problems since I drove it off the lot (I later found out they knew about these issues in February—long before I purchased it). Those problems continued, resulting in systems starting to shut down in early July. It was in the shop once, and their less than friendly automotive technician, Rick Houston, got caught in a lie about how the problem was fixed. It had to be returned to the dealership with even more system failures in less than 24 hours. When I presented the problems to the dealership the second time, I was first told by York they would take care of me and get me into a reliable vehicle. Instead, I was handed a card by the service manager, Greg Waters, with a phone number on it. Just like Dick’s Last Resort, there was a big thumbing of the nose and the insulting fact that I was on my own in getting the information to Fiat Chrysler Automobiles (FCA). They couldn’t even be bothered to relay to FCA the error codes showing up when they connected it to the diagnostic computer. So basically, “Here is your substandard product, FU for choosing to do business with us, now get out and don’t come back.” Again, they said it was fixed, but none of the expensive bells and whistles one pays dearly for in a new vehicle work correctly. This includes the lane keep assist program, the perimeter warning lights and alarms, front impact collision and rear cross traffic collision systems, hands-free communication system, self-parking feature, xxxx, even the windshield wipers will start swiping on a sunny and clear day—and not once or twice, but for 25 miles! Here we are in October and I cannot get my vehicle in to their supposedly “award-winning” service department to even have the problem looked at AGAIN. In fact, I can’t even get Greg Waters or owner, AJ Perez, to return a phone call to me or my case manager at FCA or live up to the “gift” of their free oil changes and the Jeep Wave promise of a loaner vehicle for any type of service being done to my brand new Renegade. If I could give negative stars to Deery Brothers of Waukee, I would. For all you non-masochistic individuals out there thinking about buying a new or used vehicle from Deery Brothers or even having service done there—RUN! If you are truly looking for a dealership that puts their customers first, stands behind what they sell and does all of it with respect, then I would highly suggest you go elsewhere. The great thing about a free market is that we, the consumers, can buy these vehicles anywhere. The negative attitude and disregard, the Dick’s Last Resort model of customer service, however, are a Deery Brothers of Waukee commodity.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Deery Brothers Chrysler Dodge Jeep Ram of Waukee

Deery Brothers of Waukee is metropolitan Des Moines's newest dealership. With Iowa's only Jeep exclusive showroom and state of the art service center our dealership is committed to giving you the best customer value and experience in the industry. Our values are committed to customer satisfaction. These values are delivered by employees that are committed to friendliness respect efficient use of technology and creating a family atmosphere that builds customer and employee loyalty.

If we do not have the exact vehicle that meets your needs we can locate it and have it on premise in a short amount of time!

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