LaPorte Chrysler Dodge Jeep RAM

We never expected to use the "lifetime powertrain warranty" when purchased a Grand Caravan there in 2014. Sure enough, the transmission went out on a Thursday 8 years later and we called the dealer. The transmission was shot and had to be replaced. The dealer called the garage we use to service our vehicles to retrieve maintenance records (save those!) and helped us organize them for submission. Warranty approved. Pay the deducible, get a loaner, and on Tuesday morning we have a repaired van with a transmission that has 56k less miles and shifts smoother than the original. Harry, Ron, and the team at La Porte Chrysler Dodge Jeep Ram treated us like family and went above and beyond. We will be back when it's time to purchase a vehicle.

By far the worst customer service I've experienced. Bought a Rubicon here and was hoping to buy a truck. Took 8 phone calls and tons of run around before I finally gave up. SO disappointed since they're local. Left messages for our salesman who never got back to us. Got Miya who tried to help but didn't have much knowledge and couldn't transfer a call. Called back and got Rico who abruptly put me back into a long repeating musical loop for no reason. Called back yet again and got McKayla who was the rudest of them all. VERY snotty, refused to give me the sales managers name then hung up on me. Never have I encountered a dealer with all "uneducated kids" working. I hope the owner of Laporte Dodge reads this and cleans house. EXTREMELY unprofessional! Won't go back. Also NONE of these people listed as their sales department below actually seem to work there or at least weren't getting on the phone.

We worked with Leo Jongkind to buy a Jeep over the phone/online and he was quick, efficient and worked directly with my lender to make sure everything was ready when we arrived. We live 5 hours away and when we arrived, we were in and out of the dealership in less than 30 minutes. Leo was great. He didn't pressure us, try to upsell us on parts or service, and he was respectful of our time knowing we had a long drive back home. I recommend requesting Leo if you are looking to purchase a vehicle from this dealership.