Elgin Chrysler Dodge Jeep Ram

Title: Unprofessional communication and refusal to provide OTD pricing I attempted to purchase a new Wrangler from this dealership and had a very unprofessional experience with the sales representative. Over several days, I simply asked for a clear out-the-door price — something every customer deserves when making a large purchase. Rather than providing the numbers, the salesperson repeatedly avoided answering, insisted on phone calls only, and delayed the process. When I finally asked again for written pricing, the salesperson responded by putting the blame on me, saying the deal could not move forward because I was “difficult” simply for requesting transparency. This is not acceptable behavior from any dealership. I was fully ready to move forward, place a deposit, and finalize the transaction. Instead, the salesperson dismissed me, offered no solutions, and ended the communication abruptly. This dealership needs serious improvement in customer service, professionalism, and transparency. Buyers deserve better.

I reached out to Elgin Chrysler Jeep Dodge Ram to request a simple lease quote on a 2026 Dodge Durango. Since I’m located out of the area, I explained that I was shopping around and wouldn’t be able to come in person at this time — I just wanted an emailed quote like other dealerships have easily provided. Unfortunately, Brandon Santiago from the sales department refused to provide any pricing information unless I came into the dealership. When I politely explained that other Chrysler Dodge Jeep Ram locations have been able to give me full quote breakdowns remotely, his follow-up response was short, dismissive, and made no effort to assist further — simply stating they “understand and appreciate my inquiry.” It was disappointing and came across as if my business wasn’t valued. In today’s market, transparency and remote assistance are standard, and I expected better professionalism and effort from both Brandon Santiago and the Elgin Chrysler Jeep Dodge Ram team. If you’re looking for a dealership that’s responsive, transparent, and actually willing to earn your business, I recommend looking elsewhere.

I should have done more research on warranties ….a very expensive lesson learned! When I bought my 2018 Jeep Wrangler in October 2023, I made it clear to the finance department that corrosion protection, bumper-to-bumper coverage, and gap insurance were my top priorities. I asked multiple times about being covered for corrosion, and I was assured that the Luxe Care XT Protection Plan would cover it. A year later, I noticed corrosion forming on my Jeep. After reviewing my paperwork and calling to verify, I learned that corrosion is not covered under this plan or any extended warranty, and my factory warranty had already expired. This directly contradicted what I was told at the time of purchase. Now I am facing thousands of dollars in potential repairs for something I believed I was protected against. This dealership’s finance department, misrepresented a warranty coverage to make a sale… if I knew the truth, I would have purchased a new Jeep instead. While these complaints may not go anywhere, I wanted to warn other first-time buyers like myself: Do your research, Review the full warranty coverage, and be cautious with how this dealership presents its protection plans…. especially the so-called “corrosion warranty” under the Luxe Care XT Protection Plan.