Elgin Chrysler Dodge Jeep Ram in Streamwood including address, phone, dealer reviews, directions, a map, inventory and more

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1500 W Lake St
Streamwood, IL 60107

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Sales: 630-883-4374

Used Cars: 630-883-4377

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:30am – 4:00pm

Reviews of Elgin Chrysler Dodge Jeep Ram

Overall Rating:

4.2 (out of 5)

82% recommend this dealer

710 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bad experience

Reviewed by Magda from HuntleyNovember 29, 2021

I did not ended up purchasing a car from them, did not get this far. I was lied to on the phone on two occasions that the car i am interested in is truly in stock and available. Then when i got there, the car is not available, does not exist, but guess what- a similar one is in stock for $4K more. Also, the sales guy (forgot the name) was odd- did not even acknowledged me (just my husband). He shook his hand and the entire time had talked to him but completely ignored me.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Magda, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

One of the worst ever

Reviewed by Luke from South Bend INNovember 16, 2021

If becoming the worst dealership on the planet was a competition Elgin Chrysler Dodge Jeep Ram has set the bar extremely high. I purchased a used car from them earlier this fall. Upon making our purchase and going through the financial part of the deal I explained to them that they were doing the tax & title information incorrectly since I live in Indiana. They assured me, with all of the arrogance they could muster, that "we know what the title and sales tax requirements for your state are and we can transfer your plates for you". While, I knew that to not be the case, I was excited to get my new to me car and I could get this issue fixed after the sale. We completed the process and went home. I registered the car in Indiana, and yes, they had charged me over $1100.00 too much. After many phone calls and voice mails I was finally able to talk to a business manager. I copied and mailed all of the needed documents to them to get a refund. While, this refund of the over charge was in process, less than 30 days and under 1000 miles into ownership of my new car it broke down on the side of the road and left me and my son stranded. IT WOULD NOT MOVE. I had it towed to a local shop, who is a trusted European car repair facility. When they diagnosed it and gave me an estimate I was floored. I had just spent over $32,000, so not a cheap xxx car, with a $10,000 cash down payment and now I faced a $9200.00 repair bill. Yes, a repair bill of more than 25% of the value of the entire car. When I called them to express my frustration. They said that it was my problem and the only thing that they were willing to do was make sure that the $1100.00 they already owed me was sent out ASAP. They were not willing to do anything at all to help.... I was basically told to tough xxxx it's my problem to deal with. I cannot say this with enough emphasis BUYER BEWARE ... DO NOT DO BUSINESS WITH THESE PEOPLE. is there a way to add negative stars to these reviews ?

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. We hope to hear from you soon. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

If becoming the worst dealership on the planet was a...

Reviewed by Luke November 16, 2021

If becoming the worst dealership on the planet was a competition Elgin Chrysler Dodge Jeep Ram has set the bar extremely high. I purchased a used car from them earlier this fall. Upon making our purchase and going through the financial part of the deal I explained to them that they were doing the tax & title information incorrectly since I live in Indiana. They assured me, with all of the arrogance they could muster, that "we know what the title and sales tax requirements for your state are and we can transfer your plates for you". While, I knew that to not be the case, I was excited to get my new to me car and I could get this issue fixed after the sale. We completed the process and went home. I registered the car in Indiana, and yes, they had charged me over $1100.00 too much. After many phone calls and voice mails I was finally able to talk to a business manager. I copied and mailed all of the needed documents to them to get a refund. While, this refund of the over charge was in process, less than 30 days and under 1000 miles into ownership of my new car it broke down on the side of the road and left me and my son stranded. IT WOULD NOT MOVE. I had it towed to a local shop, who is a trusted European car repair facility. When they diagnosed it and gave me an estimate I was floored. I had just spent over $32,000, so not a cheap xxx car, with a $10,000 cash down payment and now I faced a $9200.00 repair bill. Yes, a repair bill of more than 25% of the value of the entire car. When I called them to express my frustration. They said that it was my problem and the only thing that they were willing to do was make sure that the $1100.00 they already owed me was sent out ASAP. They were not willing to do anything at all to help.... I was basically told to tough xxxx it's my problem to deal with. I cannot say this with enough emphasis BUYER BEWARE ... DO NOT DO BUSINESS WITH THESE PEOPLE. is there a way to add negative stars to these reviews ?

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Elgin Chrysler Dodge Jeep Ram

Elgin Chrysler Dodge Jeep Ram in Elgin IL treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 847-260-7828

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