Sierra Mazda in Ottawa including address, phone, dealer reviews, directions, a map, inventory and more

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510 E Norris Dr
Ottawa, IL 61350

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Sales: 815-433-1666

Used Cars: 815-915-4333

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30pm – 12:00pm

Reviews of Sierra Mazda

Overall Rating:

4 (out of 5)

76% recommend this dealer

37 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

This dealership should have a 10 ++++ rating. I had a...

Reviewed by JaneJune 30, 2021

This dealership should have a 10 ++++ rating. I had a wonderful experience shopping for my new 2021 Mazda CX-5 Grand Touring SUV. I want to thank Howard Tuttle for all his great patience with me trying out to many SUVs. Howard, also deserves a 5-Star Rating. He is a very intelligent & knowledgeable salesman with good humor & a nice smile. Sorry I took so long Howard in making my decision. I fell in love all over again, only this time it was an SUV. And the added (Plus) is that I now have a good trusting friend, whom I can rely on to help me learn more about my new Mazda CX-5. I do better with hands on learning. I’m an old fashion gal. I will always highly recommend Howard’s excellent salesmanship at Sierra Motor Mall when anyone is looking for a new vehicle. Howard Tuttle is a very dedicated salesman, your very lucky to have him on your staff. Please tell Howard “Thank You” for his all his great help in showing me how the Mazda CX-5 safety features work out on I-80. It has eased my mind letting me know how safe I truly am in this wonderful vehicle. Now I know why Mazda has such a high #1 rating. I also, want to tell Bob Healy “Thank You” for honoring his words to me on the extra items I purchased for my Mazda CX-5 . He’s terrific and a great Business Manager. Please stay safe everyone & have a nice day.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Jane, We are so happy to get you into a reliable new CX-5! You have great taste and will love showing off this attractive SUV! Thank you so much for the positive feedback and Howard, Bob, and our team! It means so much that you're so pleased with your experience! We hope to see you again soon! Take care! - Sierra Motors Chrysler Dodge Jeep Ram

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Howard Tuttle Helped me get into the car of my dreams! He...

Reviewed by EmilycunninghamMay 07, 2021

Howard Tuttle Helped me get into the car of my dreams! He was absolutely amazing, and so helpful even on his days off, absolutely recommend!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Terrible

Reviewed by Average Joe from Ottawa ILApril 25, 2021

Poorly run, no communication on the service department, no loaner vehicles are available ever. Even when you spend thousands of dollars in service. They treat you like dirt

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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