Kunes Chrysler Dodge Jeep Ram of Morrison

Our experience in buying our new car a good one. Austin made us feel comfortable and not pressured in anyway. Thanks for the great customer service.

I was welcomed with a smile and was spoken to like I had no knowledge or common sense when it came to automotive subjects. The condescending tones were the highlight of the experience. Not only did they have to perform the same diagnostic twice, it was necessary to bill for both. When ask about a coupon, the staff had zero knowledge and put forth no effort to follow up. I was instructed if I wanted to use it, I would have to email proof to the service manager because she had no knowledge of basic promotion. She refused any effort to follow up with job knowledge and insisted I complete the task for her. I begrudgingly did and paid my bill. Upon my exit I departed with a pleasantly rude good bye along with an extremely sarcastic good day. I will certainly return when I feel Ike being insulted and angry the rest of my day. When my vehicle requires service I will definitely recommend elsewhere. Although I certainly will recommend Kunes to anyone that enjoys being insulted.

Yesterday I spent $857 fixing everything that was wrong with the vehicle they sold me. The vehicle did not do any of this during the test drive. Maybe after 3 days everything started happening. The vehicle started randomly completely turning off at stops (not auto start/stop). Sometimes it would literally go dead, no power, and eventually cut back on. The ac/heat wouldn’t work properly. The usb ports didn’t work. There’s a small place on the windshield that’s not sealed and water leaks sometimes. There’s a slow leak in a radiator hose. One tire had a slow leak and I tried replacing it but the wheel lock nut key wasn’t left in the vehicle. I ended up getting it fixed yesterday at the closest dealership for that vehicle (Land Rover) in Peoria. I highly advise to never get a used vehicle here. They wouldn’t even try to fix anything. My tow truck driver even mentioned he’s had to tow many vehicles from Kunes.