Napleton's Arlington Heights Chrysler Dodge Jeep RAM in Arlington Heights including address, phone, dealer reviews, directions, a map, inventory and more

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1155 W Dundee Rd
Arlington Heights, IL 60004

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Sales: 847-227-1427

Used Cars: 888-833-4121

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton's Arlington Heights Chrysler Dodge Jeep RAM

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

2931 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Absolutely the worst service department I have ever...

Reviewed by dcontornoDecember 02, 2021

Absolutely the worst service department I have ever worked with. Multiple trips for the same type of service related problem. Their parts department does not have good communications with service. It appears if not much can get done with out Service Manager approval which also has been extremely weak.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Dcontorno, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. If you would be willing, please reach out to us at (847) 298-0900 Ext 211 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you. Sharnae Leachman Customer Relations Manager Napleton Arlington Heights Chrysler Dodge Jeep Ram Napleton Off Lease (847) 298-0900 EXT 211 Cell (224)-704 5717 sleachman@napleton.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

3rd purchase and best yet!

Reviewed by Pjlord61 from Chicago, ILDecember 01, 2021

Worked with Shakeel and James today. Seriously love purchasing from here, as this is also my 3rd purchase from them. They made everything easy and enjoyable. Would recommend to anyone and I’ll definitely be back for my next ride!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We're glad to hear our Staff took such great care of you, Pjlord61! We hope we can continue to be of service to you down the road! Thanks again for the recommendation, and have an amazing day! Regards, Julissa Varela Customer Relations Manager Ed Napleton CDJR 630-941-4300 EXT. 2339 julissa.varela@napleton.com

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

We found a car we were interested in buying and called to...

Reviewed by GoldelooksDecember 01, 2021

We found a car we were interested in buying and called to check availability and schedule test drive. We were driving 3.5 hours to see this specific car. Before my appointment I had 2 sales managers call to check on us, if we had any questions, if we knew how to get there, even gave me personal cell number to call if any issues. This of course made me feel very good about the trip to see this car and how much this dealership appreciated their customers. When we arrived we were greeted by Nicholas Greco our sales consultant who was very friendly and easy to talk to from the moment we walked in till the moment we left. It was a great car, exactly like pictures and drove fantastic. When we sat down to discuss numbers, the price was higher than we expected. We sat down with sales manager Mike Lemm to discuss figures. He was very nice, not pushy at all...explained the breakdown of the numbers and costs. We did some back and forth negotiating, he really worked hard to get to a price that we were comfortable with. I realize that car dealership is a business and there is money to be made. But they also realize the value of a customer and that shows. We had some back and forth moments, at one point I didn't know if we were going to be able to make the deal. But, with mutual respect we were able to come to an agreement that I believe was a fair deal. There was a little confusion on paperwork, but we quickly resolved and continued the deal as discussed. Overall I'm very pleased with our purchase and would travel to see them again in the future should my needs align with their inventory at that time.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for sharing your recent experience with us, Goldelooks! We're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Sharnae Leachman Customer Relations Manager Napleton Arlington Heights Chrysler Dodge Jeep Ram Napleton Off Lease (847) 298-0900 EXT 211 Cell (224)-704 5717 sleachman@napleton.com

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Napleton's Arlington Heights Chrysler Dodge Jeep RAM

If you are in the market for a New or Used Chrysler Jeep RAM or Dodge in Arlington Heights you have come to the right dealership! At Napleton's Arlington HeightsChrysler Jeep Dodge Ram we carry all the new and used car models you are seeking! Along with our great prices and superb customer service we offer you the confidence you need when making a purchase such as a vehicle. We are confident you will find what you are looking for.

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