Cutter Chrysler Dodge Jeep RAM of Pearl City in Pearl City including address, phone, dealer reviews, directions, a map, inventory and more

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905 Kamehameha Hwy
Pearl City, HI 96782

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Sales: 808-206-7429

Used Cars: 808-664-0455

Hours Toggle

Sales Department

Sun 9:00am – 6:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Cutter Chrysler Dodge Jeep RAM of Pearl City

Overall Rating:

4.6 (out of 5)

94% recommend this dealer

227 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Signed contract on Saturday to buy a Jeep. Was told if I...

Reviewed by K3H2KJuly 03, 2021

Signed contract on Saturday to buy a Jeep. Was told if I went with my own outside financing with a World known Credit Union the check the Credit Union pre approved me with (that I took with me from the Credit Union) would take 2 weeks to clear and take delivery of my car. They said it was to make sure that no one (me or bank) would cancel check. The check cleared and funds released to dealership in 1 day after they deposited, which was Wednesday. Now we're at Friday night and Sales Manager Juan, General Sales Manager Joe, Director of Sales Sze, and CFO Clarence are ALL saying over this past week they have a "rule/ policy" (that they can't produce in writing) stating if you don't sign a 2nd or back-up contract with them and you present your own preapproved financing they have a policy to not release your vehicle for 2 weeks to "make sure" nothing goes wrong. I was willing to wait for check to clear but now I'm at 1 week since signing contract and 3 days since Credit Union verified check has cleared and I still haven't received my car. The CFO told my legal representative I could just take back my check....What?? MY Credit Union check has CLEARED CLARENCE! Ive attempted to contact Jarrett Cutter to help him get back in touch with his company and clue him in on their TERRIBLE Sales department at Pearl City and his Director of Sales Sze Quek who told me and my legal rep. that it's a verbal rule (nothing in writing). They had a whole day to produce this policy and nothing yet. Their CFO at Cutter also can't produce this policy in writing. I have bought cars from Servco Toyota, Acura Honolulu, Nissan in the past. With all the choices on island, I attempted to take a chance at buying my 1st Jeep model ever. This will be my first and last dealing with Cutter. Never again! They have the ability to hand me my keys and car and for NO legitimate reason they want to hold on to it. Ive also been told 4 separate times this week I could pick up my car only to be told after each time that i couldn't. It has been verified the check is cashed and the small difference I had to pay out of my debit account has cleared since Saturday 1 week ago. The vehicle is fully funded and they know it. Resorting to legal help is where it's at. Don't go down this road! Please please save your time, energy and money. GO ANYWHERE but CUTTER. THEY'RE A big name company acting like a back alley pop up shop.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

IGNORE THE BAD REVIEWS!I had an absolutely amazing...

Reviewed by albJune 09, 2021

IGNORE THE BAD REVIEWS! I had an absolutely amazing experience at Cutter Chrysler/Dodge/Jeep/Ram of Pearl City. I am brand new to the island; I am moving here to become a teacher. My family and I came to Cutter with no prior knowledge of Cutter Dodge of Pearl City, we just knew we needed to purchase a car at a great rate. After meeting with Kobe, Joshua, and Drevis, all of whom were extremely respectful, kind, and helpful, we were able to close on a beautiful new car that will support my endeavors during my time on the island. I bought my car on June 7th; this was my second day on the island. The team at Cutter made me feel at home, and Kobe even provided many local food spots for me to check out in my island experience. To all of the Cutter team at Pearl City, THANK YOU! Your hard work never goes unnoticed, and I am so happy to be a part of the Cutter Ohana.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

If I could leave no stars I would. I’ve been waiting for...

Reviewed by Justinehumbert19December 22, 2020

If I could leave no stars I would. I’ve been waiting for over two hours for them to inspect my car and nothing. Asked to leave and they said I have a invoice and I need to wait. Invoice! For what my truck literally never left the parking spot it was in for over two hours. Horrible service!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Cutter Chrysler Dodge Jeep RAM of Pearl City

Cutter Chrysler Jeep Dodge Of Pearl City services customers from HonoluluMauiKauaiLanaiNiihau and Hawaii.Located at 905 Kamehameha Hwy Pearl City Hi. 96782 Cutter Chrysler Jeep Dodge of Pearl City always maintains competitive new inventories of Chrysler Dodge and Jeep vehicles we also have a wide selection of pre-owned vehicles as well. Staffed with experienced Sales Representatives and top trained technicians we're here to provide a fun easy and valuable automotive shopping and service experience. Stop by our dealership today to see for yourself!

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