Countryside Chrysler Dodge Jeep RAM

Purchased a used van recently and the day I bought it I noticed one of the advertised features wasn't working. Dealer wanted me to pay them $100 to fix the issue.

COUNTRYSIDE PRE OWNED I don’t usually leave reviews, but my experience with this company warrants a warning to others (that look like me). I purchased a vehicle from here in good faith, expecting a straightforward and honest transaction. Unfortunately, what followed was a string of shady tactics, questionable practices, and complete breakdowns in communication. The moment I drove off the lot, problems started surfacing—issues that should’ve been disclosed or at the very least discovered in a basic inspection. When I reached out for support, I was met with silence, excuses, or finger-pointing. Customer service was unprofessional and evasive at best, and no one has it in their DNA to take accountability. No need to take your own mechanic unless your mechanic can keep for the weekend to get a full inspection. The trucks on the lot are polished to sell. watch for hidden damages. It’s frustrating and disappointing to be treated this way after spending thousands of dollars. What should’ve been a positive experience has turned into an ongoing headache. For any General Manager who actually cares about their reputation: I hope you find the opportunity to make things right. There’s a reason this review isn’t 5 stars. You can ignore it—or you can step in, take ownership, and fix what your team has failed to address. To anyone reading this: think twice before doing business here.

My buying experience was far above exceptional! Davey Storey was fantastic, patient, and HE LISTENED. I have probably purchased more than 20 vehicles in my life, both new and pre owned, and have never had a more exceptional Salesperson of any age. Max Phillips, Financial Officer, made my buying experience beyond any i have ever had. I look forward to working with this dealership for years to come.